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KEH Camera

4/5

posted Jun-13-2006

Initially ordered a used Konica-Minolta 5D and a used Tamron 28-75mm lens. Soon thereafter, I received an email from Tim Smith saying that the 5D was no longer in stock and needed more information what to do with the order.

I then went online to make my second choice, a Canon Digital Rebel XT with the lens that fit that camera. When I was able to reach him by phone, he explained that the web site is updated at 3-hour intervals. I also knew that this model did not stay on the market long once listed. I changed my order to the Canon and the Tamron lens in Canon mount. Mr. Smith then asked if I needed any memory to go with the camera. No pressure; Mr. Smith was very professional. I declined and the transaction proceeded.

The order was shipped UPS and arrived on the day it was supposed to, though not at the time I was expecting. Shipment arrived in good shape. Although the camera and lens were used, it was really difficult to tell.

Because of lingering worries about the shipment, I had ordered only the minimum I needed, expecting to put in a second order when I received the first. I put in the second order and received it secod day air with no trouble.

I would not hesitate to do business with KEH again.

Update: I have ordered several other items from KEH since my first transaction on 5/17/2006, including two other lenses and a few "bridge" digital cameras, including an infrared-converted one, plus some filters and other small stuff.

I am a little disappointed in my latest order though, which was a Sigma 170-500 mm zoom with what turned out to be a defective diaphragm control mechanism, which I unconvered the day I received the shipment. I called the next day and was given the choice of a return for cash, return for credit, or repair of the existing unit. If KEH had had a replacement unit, I would have been given that choice as well.

I chose to repair the existing lens and immediately got a returned material authorization with prepaid shipping via e-mail. KEH will have had the lens only a couple of days as I write this, so this should be considered a pending transaction. I am a little disappointed that KEH apparently didn't do a functional check of the lens before shipping it, but so far their performance has otherwise been good.