1/5

posted Jun-24-2004

I ordered partition magic from eagletronics at the beginning of March 2004.

I received Drive Image within a week. After telephoning and emailing eagletronics for two weeks, because I didn't want to pay shipping when they had sent me the wrong product, I spent the extra money to return the product, following the instructions on the eagletronics website to ensure Partition Magic got to me.

After another two or three weeks, Partition Magic had not arrived. I emailed eagletronics at least once a day for a week, maybe a week and a half, with no response. No response, that is, until I emailed threatening that I would reverse my bank charges.

Upon receipt of this threat, they suddenly replied, apologising and reassuring me they were sending out my product.

So far, it is the end of June and I still have not received my product. I have paid in full for the item, but eagletronics is not reposnding to my emails.

Added July 05: To reaffirm, I have received to date no products from Eagletronics and have not had the fortune to keep the incorrect one, which I returned at my cost.

>>
>> ----- Original Message -----
>> From: Oscar The Duck
>> To: help@eagletronics.com
>> Sent: Mon, 26 Apr 2004 13:28:43 -0700 (PDT)
>> Subject: order status?
>>
>> >Hi there,
>> >
>> >I've emailed several times asking the status of my >> >order. I received a wrong product, sent it back >> >several weeks ago as instructed on the website and >> >have received no word since. I ordered PArtition >> >Magic, but received Drive IMage in error. If I >> don't >> >receive any response soon I shall be reversing the >> >bank charges and getting my money back. >> > >> >Please be assured, ANY contact would be nice. Just >> an >> >email to assure me there's someone alive over >> there. A >> >phone call, *** *** ****, leaving a message for >> James
>> >telling me that you're doing everything you can.
>> >
>> >My name is James Harrison. I don't have my order number handy, but can get it to you if you ask me for it.
>
>Yours
>James Harrison


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Subject: Re: order status?
To: "Oscar The Duck"
From: "www.eagletronics.com" Add to Address Book
CC:
Reply-to: "www.eagletronics.com"
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>--- "www.eagletronics.com"
>wrote:
>> >> Hello, James we are sorry it had to come to this for you.
>>
>> Please send us your mailing address and the name of >> the software title >> you need replaced and we will ship one off to you
>> ASAP.
>>
>> Thank you,
>> www.eagletronics.com


The above email from me would seem to indicate that I did in fact get frustrated with eagletronics for not replying to my emails and tha teagltronics acknowledged this.

This review was modified by oscartheduck on July 05 2004 03:40:18 PM

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