1/5

posted Aug-31-2011

Steer clear. Claimed to have HP Touchpads in stock, and being a lesser known seller and finding it early on, I placed an order for a 32GB at higher than MSRP. They immediately put a pending charge on my card, which is all well and good. However, communication was completely lacking. I emailed to ask if they had an estimate when it would ship 24 hours later, with my order showing as confirmed. I received a three word response, and that was it.

Fast forward to August 31, when I emailed again to ask if they had an update. I received a response that they had been "overwhelmed" and were "fulfilling on a first come, first serve basis." Fair enough, except that I received absolutely no cancellation notice, they held the charge on my card as pending till the 30th, and they apparently made no effort to communicate the cancellation. Not only that, but they continued to list the TouchPad 32GB as "in stock" for over 24 hours after I placed my order.

Turns out that Neobits had no TouchPads at all, not a one that they claimed to have in stock - they were hoping for a shipment of them, selling things they didn't have. And they're not even an HP Authorized Reseller either.

Sure, their alleged specialty is phones. But if this is how they handle things, do you want to chance your PBX on them?

EDIT: Neobits' canned response posted as a comment can be taken as an excellent example of how they conduct business. A scripted answer containing no actual information and just excuses. It does not take over a week to compare orders to available, and people have still been completely unable to locate anyone who actually received a TouchPad from Neobits. And not being an authorized reseller, Neobits would have to purchase from another reseller.

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3/5

posted Aug-06-2007

Ordered Corsair HX620, Abit IP35, Win XP SP2, 2x OCZ 2GB Plat Rev2 Kit, 2x Seagate 7200.10 320G SATA. Paid $84 for two-day FedEx. Order shipped at 9:09PM Monday with no tracking number, arrived Wednesday around 10AM. No issues with packing or shipping; everything was well protected and there was no visible damage.
Discovered Wednesday evening they shipped the wrong drives. Called customer service on Thursday. No offer to pay return shipping, exchange only when they get a valid tracking number. I said fine, ate the $15 to ship them back UPS ground. The tracking number was not working by Friday morning due to issues with the UPS Store I used, so I emailed them copies of the receipts. They "graciously" changed it to a return, and said I could buy new drives and pay shipping plus $15-20 for Saturday delivery if I wanted them that badly. I didn't even dignify it with a reply.
Over the weekend, I bought drives locally, and assembled the system. Imagine my joy to find the motherboard was defective, DOA. Called Monday. They refused to pay return shipping, refused to cross-ship period. The customer service rep spoke to his manager, who "generously" got me next-day shipping for a charge of $25 to my credit card, since in order to get it period, I had to 'return' the defective board and buy a new board. And pay again to ship back a defective part.
Buying, just fine. Packaging is top notch. Selection and prices are wonderful. But refusing to cross-ship, or even pay shipping on defective returns? All my other vendors do that, and I'm going to resume that requirement after this mess.

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5/5

posted Aug-01-2007

Okay, NCIX/NCIXUS gets an absolute ten from me. Placed my order on Saturday. Didn't get confirmation call as the email instructed me I would on the Visa. Opened a ticket, by the time they replied, my card had already been charged. By the time I got an email telling me the E6750 I had ordered was out of stock, my order was on the way. Uhoh.
Called NCIX directly, and they said the E6750 was backordered and would likely ship next week. Well, that's the last part I need for my system. I have everything else. That's not good.
Then later that evening, I get another two emails; they found or got in more E6750's. My processor shipped this afternoon, and will arrive tomorrow (Aug 2.)

Just as a quick update; I did indeed get my processor, exactly as ordered, on August 2nd. Like the rest, it was well packaged. Unlike the rest, they shipped it next-day from Vancouver! I didn't even ask, and they did that for a new customer. Now that's customer service!

You bet I'm very satisfied, and I can't wait to order from them again. :)

This review was modified by optic on August 06 2007 06:28:06 PM

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5/5

posted Jun-10-2004

Purchased a rackmount case, and I couldn't be happier with MBX's service! They've gone above and beyond the call! We accidentally ordered the incorrect CD-ROM (slim per manufacturer's specs, but the manufacturer had changed it!) and they handled the return quickly and professionally. Then the case was missing the ATX power supply backplate. They got with the manufacturer, and shipped it right away. And when we found that the backplanes did NOT operate the way they claimed with regard to Termination Power, they got out the short SCSI cable I needed in just two minutes!
I couldn't possibly be happier with the service they've given me. I'm definitely going to be shopping with them again.

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5/5

posted May-08-2002

Buy from Nexfan.com. I don't care if you don't need fans. You NEED FANS. Buy a case. Buy a bunch of fans. Buy fans for all your friends. BEST prices you will EVER see (to date, Josh has saved me over $50 on fans!), VERY fast shipping, you ALWAYS get what you see. And the best part - Josh just saved my butt. Building a server and I ordered a 120mm Sunon 4pin. Called him up right away when I found this out (literally 20 minutes ago), and he cheerfully switched me over to the 3 pin connector right away, before I -really- got in a bind. Go out of your way to do business with Nexfan.com, you will NOT be disappointed. :)

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