5/5

posted Oct-15-2002

I can only describe B&H Photo and Video by saying this; out-standing. I received my Sony Camcorder today and ordered it via the web last Friday. The entire process was smooth. I'm able to track my order via their nicely designed web-site and view the entire invoice whenever I want.

I can *thoroughly* recommend them, after ordering with the "Family Photo & Video" disaster. And the point is this, this isn't a one-off order that happened to go OK, I've ordered with them in the past, maybe two or three times, every time without a hitch.

They have the same good prices as the other camera stores in New York, but without the "chip on the shoulder with attitude" salesmen. Yes, I'll called in my orders in the past, rather than order via the web.

The other item of note is, their shipping costs are VASTLY better than some of the other New York camera stores. Family Photo & Video wanted $62 (SIXTY TWO) to ship a camcorder plus spare battery using UPS Ground, to me here in California. With B&H, I paid a very reasonable $28 using FedEx 2-day Economy; camcorder only, no battery.

Never been more pleased with an online order.

Awesome store, truly awesome. They'll have repeat orders from me should I need anything they sell, guaranteed.

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2/5

posted Oct-11-2002

My advice? Avoid them, unless you are extremely desperate and want a good price on a photo or video product. When placing your order, do NOT call them, place your order via the web where it's trackable. That way they can't 'add' items to your order and dispute it when you 'called them'.

My purchase was a Sony Camcorder + high powered battery. They pushed the $99.99 warranty, the case, the lens filter, blah, blah, blah. I turned them all down, not interested. The $62 (yes, SIXTY TWO) dollars for shipping was outrageous. That is 7% of my order. I explained to "Tony" isn't that a bit high. His reasoning was the shipping costs, insurance, etc. Complete garbage.

I called within two hours of placing my order, to cancel the order for the battery only, as I didn't need it. After a few seconds of Tony trying to convince me I needed the battery, within literally 10 seconds, he told me he's cancelling my entire order and to go elsewhere! Arrogant piece of work.

Of course, I've yet to see if my credit card has been billed, it likely has. I'll set the credit card company on them if it has.

Reasons I will NOT go back:
1. Bad customer service.
2. Was not informed of the total cost to my credit card
3. Was not informed of the shipping cost
4. Was not informed of the shipping method or how long it will take

Reasons I *would have* gone back:
1. Excellent price.

More advice? Go to B&H Photo instead.

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