3/5

posted Dec-07-2009

Bought a Nokia phone for T-mobile prepaid to go plan. T-mobile has one of the best prepaid plans where if you put at least $100 refills into your account, you achieve a "gold reward" status, where your minutes do not expire for a year and the cost is 10 cents per minute. However, getting the status updated to "gold" is a pain - the online refill system is bugged (on purpose?) so you need to call the CSR. You can reach customer service relatively quickly, but many CSRs are brain dead - they just repeat what their "manual" says. It took me 6 total calls ( 3 of which were hang on) before the expiration date and the total number of minutes were finally adjusted with the help of 3(!) managers. If you get shot down by first manager ("everything is correct"), call again because apparently different managers have different policies.

This review was modified by opaliy on December 07 2009 08:13:50 AM

comment on review | report?

Is this review?… Helpful Cool Share

1/5

posted Nov-14-2009

I want to point out that Walmart does not post product reviews from buyers if they are negative. I was asked in e-mail to provide a review on the "massage" chair that I bought and submitted a 3 out 5 rating review where I pointed that the chair was just a vibrator, not massage. The review has never appeared on the web site, however, there are many 4- and 5-star reviews for the product. What a dishonest way to cheat customers!

comment on review | report?

Is this review?… Helpful Cool Share

1/5

posted Apr-15-2009

Paypal is a dishonest company that falsely advertises its transaction charge rates and then changes them after you accept the payment.
I have requested a payment for an item from another Paypal user. The payment arrived, and Paypal showed that it will assess a fee of 3.79 based on my account status at the time (personal). There was no other info on the "accept"/"deny" page. After clicking the accept button I was offered to upgrade my account to the "premier" status to get the "low" 2.9%+0.30 fee. I declined after which the fee was changed to 6.20. Nowhere on the initial page has I been shown that the fee would be 6.20.
Contacting customer service is pointless - most of their customer service reps are brain dead or pretend to be brain dead and keep repeating the same mantra like trained monkeys. Speaking with the "supervisor" (Name: Precious, ID# 40739) led to a repeated explanation of "your account is not premier, therefore the fee should be 4.9%+0.30".
From now on I will stay away from these crooks and recommend everyone to do the same. Read paypalsucks.com if you want to know more, wish I went to that site before opening a paypal account.

comment on review | report?

Is this review?… Helpful (1) Cool Share

5/5

posted Aug-01-2008

Ordered a bunch of small computer items (cables,screws, etc) from FrozenCPU. Shipping was reasonable and they use total weight of all items to calculate shipping so that ordering many items does not necessarily increase shipping much. The prices are not cheap though - they have a lot of enthusiast grade items such as noise-dampening fan screws etc, so maybe the market for these is not huge. But 4 rubber screws should not cost $3-5. Items arrived promptly, I had an issue with one of the fan converters and was shipped a replacement free of charge. Overall, very good experience.

comment on review | report?

Is this review?… Helpful (1) Cool Share

5/5

posted Jul-11-2008

I had good experience with Dell.com. Needed to purchase a case and because I had some Dell dollars from a previous desktop purchase promotion, went with Dell. Prices for their accessories are OK, not the cheapest but in line with other online vendors. Case arrived promptly, but was missing the cpu air guide (not in the box, manufacturer's mistake). contacted customer service by e-mail, they replied next day and shipped me a replacement case. Everything went smoothly and customer service was very responsive. Note that I bought this through Dell EPP program, customer service might be less efficient for Dell home. Overall, I was pretty satisfied with the purchase and with the customer service.

comment on review | report?

Is this review?… Helpful Cool Share

1/5

posted May-28-2008

Placed several orders at the web site for couple of plants each. Used a coupon advertised in the brochure. One order came but the other two were canceled, one on the same day, another one a month after being shown online as pending. No e-mails or any sort of notification was sent to me regarding the cancellation, no explanation was offered at web site as to why the order was suddenly canceled.

Prices for plants are a rip off, they send you a small plant and charge you more than what you would pay in the local Home Depot or Lowe's for a much larger plant of the same kind. They also try to make money on shipping fees.
I would recommend not to waste the money on this dishonest company.

comment on review | report?

Is this review?… Helpful Cool (1) Share

5/5

posted Jul-28-2006

I have initially bought two dvds from the DDD. The package has arrived promptly and reasonably well packed. One of the DVD was sort of defective - it was an old glued DVD-10 and thus did not fit into any of my DVD players or into DVD-Rom on a computer. Upon contacting DDD they have issued a RA quickly and even sent me a shipping label to send the DVD back. They refunded the full price of the DVD within about a week after I sent it to them. Overall, I was pleasantly surprised by very good customer service and would definitely buy from this company again.

comment on review | report?

Is this review?… Helpful Cool Share

5/5

posted Dec-15-2005

I have ordered a computer case from ClubIT. Arrived in a week, however, the side panel was bent and the power supply unit was 430W instead of 450W that was listed on the invoice. After e-mailing ClubIT, they have contacted manufacturer of the case and have sent me a replacement side panel and also agreed to send a 450W PSU. I didn't have to return the 430W PSU. Both items already arrived. Customer Service was excellent - received prompt replies and the gentlemen I spoke to confirm the replacement shipping was very polite. Will definitely consider this store for my future purchases.

comment on review | report?

Is this review?… Helpful Cool Share

1/5

posted Nov-17-2005

This site is a scam. They "accidentally" made a mistake in their pricing database where all prices were messed up. I have made two orders while the prices were "incorrect", they charged my credit card within a day, then sent me a cancellation e-mail saying that they will post the credit in 3-5 days. It is 2 weeks since that now and there is still no credit on my account. Their phone number is not functional, the only way to reach them is through e-mail but they do not reply to them. Not to mention that in most states charging of the credit card constitutes the final sale and they cannot cancel the order after that. I am not going to sue them just because of the hassle, and will have to dispute the credit card charges with my CC company.

comment on review | report?

Is this review?… Helpful Cool Share

1/5

posted Sep-22-2005

Ordered an item. Received confirmation e-mail promtly. Checked the status in three days - the order has been cancelled with no notification sent to me. Clear sign to avoid the company in the future.

comment on review | report?

Is this review?… Helpful (1) Cool Share