1/5

posted Oct-16-2009

Even though I placed my order the night before (so it could ship the next day), I got the email saying the order had been received, and would take 1-2 days for processing... unless I wanted to call and "verify my order" to expedite the process. When you call they just hit you with dont you need accessories? Warranties? And they tell you that camera battery life isnt so hot.. so dont you need the extended battery? The customer service people are RUDE. And even after verifying my order, they still would not ship it out same day, even though its not even 12 noon EST. And calling back to talk to customer service? They wont even answer. You wait on hold for 5 min at a time, then they eventually hang up on you. You want sales? They of course pick right up, after only one ring. I had to call sales TWICE to get my order canceled. First time they transferred me to some guy's voicemail. I cancelled my order and will never buy here again. DO NOT EVER BUY FROM THIS MERCHANT!!

comment on review | report?

Is this review?… Helpful Cool Share

5/5

posted Sep-17-2009

I have ordered all my Pioneer Elite gear from Axxis Audio, and have always been impressed. I just pre-ordered the Samsung B8500 from them as well.
I have encountered nothing but top notch customer service, very competitive prices, and professional knowledge and treatment.
Like others I had some initial reservations about making such a big purchase over the internet... but since doing so have been so impressed that I have ended up steering many a friend in their direction. They have been great folks to me, and have gone above and beyond to make sure I am happy with my purchases.
I would definitely recommend them.

comment on review | report?

Is this review?… Helpful (1) Cool Share