1/5

posted Feb-03-2012

I ordered a camcorder that was advertised at 40% off MSRP on 12/14/11. According to their website at that time, the camcorder was in stock and available to ship with free 2-day shipping. Three days later on 12/17 I received an email that the camcorder was now out of stock and had been placed on backorder, but was expected to ship in 1-2 weeks. That was the last email I received from PCNation until 3 weeks later when I began emailing their customer service dept to find out what was going on. I found out after communicating with two different customer service reps that they could not get that particular camcorder back in stock nor could they get anything in the same price range from the same manufacturer. I suggested different brand of camcorder and requested a similar discount to the one I missed out on and they quoted me their advertised price ($69 more than my original order). I then asked them to at least match the cheapest price I found online ($33 less than their price) since this one was not marked down as much as the one I originally ordered and they refused. When I asked to cancel my order I was told the best they could do was offer me $18 off their advertised price because they did not want to lose money on the sale. Well, they have now lost a customer. IMO the least they could have done was offered to price-match a replacement camcorder since they couldn't get the one I originally ordered nor anything comparable from that manufacturer, but they would not. In addition, they did not even contact me to let me know that my original purchase was no longer available; I had to contact them to find that out. In all fairness the 2nd customer service rep who I dealt with was very nice, but was not ultimately able to do much to help. Will not purchase here again. Poor communication and poor customer service.

comment on review | report?

Is this review?… Helpful Cool Share