1/5

posted Dec-02-2009

Absolutely disgraceful.

I ordered a very hard-to-get item on 27th Nov at around MSRP (which was pretty surprising as the store is now heavily gouging prices).

After several days of the order remaining in the "processing" stage, I emailed support to find out when I should expect my item.
It was only then that I was told that the order would not be processed as I was "flagged" due to a previous dispute (whereby the store would not apply a discount coupon, although they finally relented).
Whilst being "flagged" over something so petty is pretty disgusting in itself, the fact that I was never told that my order would not go through is even worse.

This is the level of professionalism to expect from this store, which feels as though it's run more like one of those shady NYC bait and switch outfits than a reputable online store selling cutting edge computer parts.

Avoid avoid avoid.

This review was modified by oext on December 02 2009 07:03:37 AM

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1/5

posted Jul-14-2009

Yet another of those companies that are (just about) ok until you have to return something.

I refused delivery of an order over a month ago (as subsequent to ordering I discovered it was available cheaper) and I'm still waiting for my refund.

The DHL tracking for my order clearly shows that I refused the delivery and indicates that it was returned to Pixmania 6 days later.

Despite this, Pixmania insisted in opening a DHL claim to discover the whereabouts of the package.

Shocking service, especially as they limit the number of webmail messages you can send to them and most replies are standard auto-responses, not taking in to account the finer points of the messages sent to them.

I order online several times a week and theirs is the worst service I've encountered for a couple of years.
Unless the item is unavailable elsewhere I would strongly recommend against ordering from Pixmania.

This review was modified by oext on July 14 2009 01:51:56 PM

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1/5

posted May-09-2008

Having successfully used MyShoeStore a few years ago, I thought nothing of ordering from them again, without checking on resellerratings.com first. BIG mistake.

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1) On 14/03/08 I ordered a pair of shoes that appeared to be in stock.

2) After waiting a week without receiving a shipping notice, I emailed asking when I should expect to receive my shoes.

3) MyShoeStore (AKA Lord John's Footwear) responded that the shoes were backordered and would take a further 3 weeks to arrive.

4) Knowing that these shoes were available elsewhere for a similar amount, I immediately cancelled my order (on 21/03/08).

5) I received an email confirming the order cancellation and indicating that I would be credited shortly.

6) It is now 09/05/08, 8 weeks since the initial order and 7 weeks since cancelling it.
No refund has yet been received despite weekly emails to them and their replies promising that the issue has been "sent to the refund dept. and that I will be refunded shortly".

7) Having no faith that I will ever receive my refund, the matter will now be passed on to my credit card provider instead.
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AVOID THIS COMPANY AT ALL COSTS!
THIS IS WITHOUT DOUBT THE WORST SERVICE I HAVE EVER RECEIVED FROM AN ONLINE STORE IN OVER 10 YEARS OF PURCHASES!!
YOU HAVE BEEN WARNED!

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1/5

posted May-09-2008

Having successfully used MyShoeStore a few years ago, I thought nothing of ordering from them again, without checking on resellerratings.com first. BIG mistake.

----------
1) On 14/03/08 I ordered a pair of shoes that appeared to be in stock.

2) After waiting a week without receiving a shipping notice, I emailed asking when I should expect to receive my shoes.

3) MyShoeStore responded that the shoes were backordered and would take a further 3 weeks to arrive.

4) Knowing that these shoes were available elsewhere for a similar amount, I immediately cancelled my order (on 21/03/08).

5) I received an email confirming the order cancellation and indicating that I would be credited shortly.

6) It is now 09/05/08, 8 weeks since the initial order and 7 weeks since cancelling it.
No refund has yet been received despite weekly emails to them and their replies promising that the issue has been "sent to the refund dept. and that I will be refunded shortly".

7) Having no faith that I will ever receive my refund, the matter will now be passed on to my credit card provider instead.
----------

AVOID THIS COMPANY AT ALL COSTS!
THIS IS WITHOUT DOUBT THE WORST SERVICE I HAVE EVER RECEIVED FROM AN ONLINE STORE IN OVER 10 YEARS OF PURCHASES!!
YOU HAVE BEEN WARNED!

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5/5

posted May-02-2008

Having just spent several thousand dollars with Newegg, I feel I am at least slightly qualified in giving them a hearty recommendation.

The attributes that most impressed me about them include:


1) Class-leading prices for a great many of the products offered, with prices being constantly amended to remain competitive.
It was rare that I found a competitor offering the same item for less money.

2) Customer service that is second-to-none amongst the major online computer/electronics retailers.
'LiveChat' is always very fast to access and has yet to leave me with an issue unresolved.
When compared to the unresponsive or automated email services of some other stores, LiveChat further highlights its advantages.

3) Great website design, making navigation and searches very easy, especially when filtering products.
Plaudits must also go to them for the abundance of clear product photographs as well as descriptions and customer reviews.


There is no question that this store will remain my primary source of computer/electronics purchases in the future, evidently being 'the complete package'

Well done Newegg and keep up the good work!

This review was modified by oext on May 04 2008 11:20:26 AM

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1/5

posted Sep-06-2007

I ordered an in-stock item at the end of July and elected to pay using check/money order as I did not require it immediately.
A week later I received an email confirming that my payment had been received and there would be a 10 business day processing period before the item would ship.
This was an acceptable time frame (albeit excessive compared to other etailers) as I only required the item at around the end of the processing period.
During this time the item went in and out of stock with some regularity and so was not too concerned that the order would be delayed once processing was complete.
However after the processing period had passed I noticed that despite the item still frequently going in and out of stock, my order had not shipped.
Several emails were sent via their webform enquiring about this with only automated replies received (none of which were relevant to my issue).
I finally called them (as the item was in stock at that very moment) and after 25 minutes on hold was told by the CS representative "yes, it does appear that something is wrong - I will forward a note to the warehouse and you'll receive an email in the morning".
Of course by the morning the item was out of stock again and so couldn't be shipped even if instructions to do so were sent to the warehouse.
(Note - I did not receive that "email in the morning" either.)
The next day it came back in to stock but once again the order remained unshipped.
Unfortunately it very promptly went out of stock and remained that way until yesterday evening when I noticed it had returned.
I immediately called as I hoped not to miss my opportunity to remind them that I had an outstanding order.
After 30 minutes on hold I was told virtually the same thing as during the previous call, only shortly afterwards my order changed from 'backordered' to 'in process'.
Today, some 6 weeks since I placed the order, 5 weeks since they confirmed that they had received my payment and 3 weeks since that payment was processed I finally notice my order has moved to 'shipped' status (or rather UPS have been given instructions that it is about to ship).
I notice that despite the delays they have not deemed it a courtesy to apologise or upgrade my shipping from the standard 'ground'.
Suffice it to say I will never be using this incompetent, uncommunicative company again and recommend to all that they avoid Computers4Sure wherever possible.

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