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All 1 Customer Review(s) | by nvelissa

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RevZilla Motors
Rating 10/10
5/5
modified review posted Apr-09-2012

“I am completely new to riding. I have never been on anything with two wheels except a huffy before and so this whole process was initially a little confusing and intimidating with regards to picking safety gear. Additionally, I work in a neuroimaging research lab and am a PhD student in neuropsychology so having seen brain injuries up close and personal makes safety a huge concern for me. Also, research and making informed decisions is something that just comes naturally to me and I am often annoyingly thorough until I understand something.

With that being said, I have NEVER experienced the great quality of customer service and direct access to information from any retailer I have ever worked with. I emailed Jason with questions (many of them probably stupid), and he responded promptly and with quality information that answered all questions brought down to my level of understanding. As a follow up, he called me to double check my order and make sure it was actually me ordering from one card but shipping to another address. That degree of online security really made me feel better about this whole process as well. In addition, when he called, I fired off another round of questions and despite the busy business you guys run, he chatted with me and reassured me of my concerns for over 20 minutes. I have since taken his advice and couldn't be happier. I will soon be ordering my entire "wish list" as funds allow this from Revzilla and will not look anywhere else as long as I ride. Thank you so much for the help, education, and customer service. Even though the focus of my response was about Jason and the people at Revzilla, I would also like to include the happiness with the product as well. As a new rider I do not have much to compare it to, but as this helmet was recommended to me, I could not be happier. The pictures and videos do not do the artwork justice. This helmet fits comfortably, arrived quickly, and flat and simple...looks badass. Thanks to Jason and all the other people there. Keep up the good work and I will be ordering much more soon”


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