1/5

posted Jul-18-2009

I purchased two copies of MSDict; one for my Blackberry & one for my spouse's Blackberry. The software downloaded, installed, and was unlocked without difficulty. However, two days later, when I went to backup both Blackberries, the backup hung at RMS Database, and I had to perform a hard reset on both devices to unfreeze them. Prior to installing MSDict, backup had worked fine. So, I uninstalled MSDict, and I was able to backup both devices with no problem. I then re-installed MSDict, and both Blackberries hung again at RMS Database during backup. Once again, I had to perform a hard reset on both devices. At this point, it was obvious that MSDict was the culprit of our woes. So, I permanently uninstalled the software from both devices, as well as from my computer. I then requested a refund for both orders, which came out to a total of $59.98. I didn't receive a response from Handango until 9 days after my initial correspondence, and rather than issue me a refund, they informed me that they had contacted the developer, and that the developer would contact me directly. I responded back that I was not interested in dealing with the developer, as there was no way I was putting MSDict back on our devices, as there's an obvious issue with the software. So, once again, I instructed Handango to credit my credit card $59.98. That was four days ago, and I just received an email that simply showed the status of both Return Requests as "Solved". No response from them, no elaboration... The Return Requests most certainly aren't "Solved", as Handango has NOT credited my credit card. I will be contacting the Better Business Bureau on Monday, and I will also be contacting my bank to reverse both charges. Stay far, far away from this company, as they are disreputable, but they're in for a rude awakening if they think they're going to cheat me out of $60!

This review was modified by nursekc on July 18 2009 02:43:49 AM

comment on review | report?

Is this review?… Helpful (2) Cool Share