1/5

posted Sep-16-2011

I recently ordered a macbook air. At first everything was fine, I received my confirmation email, done or so I throught. The next day I got voice mail asking me to call back, which I did, left a v/m, but no returned call. I return from a week vacation to follow up on my order only to be told my order was cancelled. So the rep I was speaking w/ assures me they can fix this and will 2 day mail my mac. A day later, I called to inquire about a tracking # only to be told my order never processed and I had to call back the following days as it was after hours. It's now the following day and they agreed to overnight the mac, but no saturday delivery. On top of that since i'm shipping the mac to my apartment vs my credit card billing address I have to call from a landline to confirm my order or they can't process. (SERIOUSLY?!?) After going back and forth with their manager, they agreed that I can send an email from a non-free email, so I send one from my work. Apparently i'm supposed to call back 20 minutes later to see if they can now process my order. I've never had to go through so much to order a laptop. Next time i'm going to pay the extra $50 and go through Amazon!!!

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