1/5
posted Apr-16-2009
OK, I am frustrated with this company right now, and even more so with Amazon. I ordered a CD from them on the 23rd of March (24 days ago). I tried "tracking" my order through their website, and this is the biggest joke I have ever seen. What a crock of SH*T. It only gives me my own address and the order number saying "confirmed", whatever that actually means.
I ordered another CD the same day from FRANCE, and I received it 10 days later, which is totally fair considering that it is international. I live in Puerto Rico, which is part of the US postal system, and Caiman ships all products from Miami, which normally takes 3-5 days to receive shipped items.
Another thing, I received a confirmation email from Amazon that my order was placed the same day. When I checked the estimated ship dates it said it was estimated to ship between March 23rd and April 22nd. Now when I check it, it says it will ship from April 23rd to May 22nd.
I recognize that items can take time to be "in stock" and this is why I have opted for two stars now. I reserve the right, however, to downgrade that if I do not get a proper response from them, with either the product I ordered, or a valid response.
I will update later.
UPDATE (May 12): I am still waiting for my item. I contacted them again and asked when my item will be shipping. "Sue" responded that my item was on back-order, and it would be another 2-3 weeks before it could be shipped. Add to that the 7-21 business days they say it will take to get here, and by this calculation, the earliest my CD will get to me is June 3rd (this is 72 days - over 10 weeks).
This company is from hell, and I am about to contact them directly. I WANT MY DAMN PRODUCT.
This review was modified by
norwegiano on May 12 2009 08:30:47 AM
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![Share](javascript:share_rating({"review_body":"OK, I am frustrated with this company right now, and even more so with Amazon. I ordered a CD from them on the 23rd of March (24 days ago). I tried \u0022tracking\u0022 my order through their website, and this is the biggest joke I have ever seen. What a crock of SH*T. It only gives me my own address and the order number saying \u0022confirmed\u0022, whatever that actually means. <br><br>I ordered another CD the same day from FRANCE, and I received it 10 days later, which is totally fair considering that it is international. I live in Puerto Rico, which is part of the US postal system, and Caiman ships all products from Miami, which normally takes 3-5 days to receive shipped items.<br><br>Another thing, I received a confirmation email from Amazon that my order was placed the same day. When I checked the estimated ship dates it said it was estimated to ship between March 23rd and April 22nd. Now when I check it, it says it will ship from April 23rd to May 22nd.<br><br>I recognize that items can take time to be \u0022in stock\u0022 and this is why I have opted for two stars now. I reserve the right, however, to downgrade that if I do not get a proper response from them, with either the product I ordered, or a valid response.<br><br>I will update later.<br><br>UPDATE (May 12): I am still waiting for my item. I contacted them again and asked when my item will be shipping. \u0022Sue\u0022 responded that my item was on back-order, and it would be another 2-3 weeks before it could be shipped. Add to that the 7-21 business days they say it will take to get here, and by this calculation, the earliest my CD will get to me is June 3rd (this is 72 days - over 10 weeks). <br><br>This company is from hell, and I am about to contact them directly. I WANT MY DAMN PRODUCT. ","link":"http:\/\/www.resellerratings.com\/store\/Caiman\/review\/458709#comment458709","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Caiman.jpg","store_name":"Caiman.com","username":"norwegiano","rating":"1"}, "single");){kind=link}