1/5
posted Sep-09-2011
Thanks for asking,
No I am not happy with my purchases and returns.
Now let me explain more, The toilet ring, well it works just fine, hard to miss the boat on that. But the flush "valves" I wound up ordering and returning were just one big mess.
First I am told that I should never buy something based on the picture, when I first asked about the problem with what I ordered. Then I sent photos of what I had and what I ordered. Two completly different things.
I requested to be shipped just the 2 inch extention tube so the valve would fit my toilet. Oh no can't do that, but here is the one you need. So I call and purchase that one even before I get your RA number to return the first valve. I then get the second valve and, yep you gessed it. It too did not have the extention tube needed to fit my toilet. ( now I have 2 of them to return) So I take more photos and email them back showing the issue. .......After long study they find the right part number I need to order. Well it turns out is just happens to be the entire valve set up with the sprayer hose and everything. I have already paid 35.00 dollars for two valves that did not work and I also had everything LESS the 2 inch extension tube.. So let me break this down for you, I had 2 new valves 70.00 and was still missing the extension tube, now i am being asked to pay 85.00 for a new complete setup of which I don't need. SO I figure that your sales manager is asking me to pay the difference of price between 35.00 and 85.00 for the 2 inch tube. Hmmmm is that 45.00 for the two inch tube? I think it is.
While I was looking at the bubble packs the valves come in, I could not help but notice on the pack it says " Part number including the extension tube " WOW now who is the dumb one here? I then returned my two valves to you and DID NOT see the credit return to my CC. So thank you for the great experience.
With that done and the information I had I took it into my own hands and worked directly through Dometic and ordered the part.
In summary your sales manager treated me like I was an idiot and had no idea of what I was doing, Even After I sent him photos the stupidity kept going. I know you pay min wage for some stock-er to pull parts from a warehouse but after the problem persisted it becomes the managers issue. I think you failed in that department! 70.00 dollars is very small price to pay to expose a customer support problem. So now it's in your hands as a business to fix your employees behavior or just cover the problem up.
Thanks,
Norman
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![Share](javascript:share_rating({"review_body":"I think there web saite is easy to move around in, They have a very good selection of items that fit all types of folks. Good range of choices to select from. very good sale \/ clearence items. realy just a good site. I spent over 2 hours there my first time. must have been because of the choices and quality manufactures they carry.","link":"http:\/\/www.resellerratings.com\/store\/Botach_com\/review\/1611908#comment1611908","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Botach_com.jpg","store_name":"Botach Tactical \/ botachtactical.net","username":"normanroliver","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Thanks for asking,<br><br> No I am not happy with my purchases and returns. <br><br>Now let me explain more, The toilet ring, well it works just fine, hard to miss the boat on that. But the flush \u0022valves\u0022 I wound up ordering and returning were just one big mess. <br><br>First I am told that I should never buy something based on the picture, when I first asked about the problem with what I ordered. Then I sent photos of what I had and what I ordered. Two completly different things. <br><br>I requested to be shipped just the 2 inch extention tube so the valve would fit my toilet. Oh no can\u0027t do that, but here is the one you need. So I call and purchase that one even before I get your RA number to return the first valve. I then get the second valve and, yep you gessed it. It too did not have the extention tube needed to fit my toilet. ( now I have 2 of them to return) So I take more photos and email them back showing the issue. .......After long study they find the right part number I need to order. Well it turns out is just happens to be the entire valve set up with the sprayer hose and everything. I have already paid 35.00 dollars for two valves that did not work and I also had everything LESS the 2 inch extension tube.. So let me break this down for you, I had 2 new valves 70.00 and was still missing the extension tube, now i am being asked to pay 85.00 for a new complete setup of which I don\u0027t need. SO I figure that your sales manager is asking me to pay the difference of price between 35.00 and 85.00 for the 2 inch tube. Hmmmm is that 45.00 for the two inch tube? I think it is. <br><br>While I was looking at the bubble packs the valves come in, I could not help but notice on the pack it says \u0022 Part number including the extension tube \u0022 WOW now who is the dumb one here? I then returned my two valves to you and DID NOT see the credit return to my CC. So thank you for the great experience. <br><br>With that done and the information I had I took it into my own hands and worked directly through Dometic and ordered the part. <br><br>In summary your sales manager treated me like I was an idiot and had no idea of what I was doing, Even After I sent him photos the stupidity kept going. I know you pay min wage for some stock-er to pull parts from a warehouse but after the problem persisted it becomes the managers issue. I think you failed in that department! 70.00 dollars is very small price to pay to expose a customer support problem. So now it\u0027s in your hands as a business to fix your employees behavior or just cover the problem up. <br><br> <br><br>Thanks, <br><br>Norman","link":"http:\/\/www.resellerratings.com\/store\/Americanrvcompany_com\/review\/863016#comment863016","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Americanrvcompany_com.jpg","store_name":"American RV Company","username":"normanroliver","rating":"1"}, "single");){kind=link}
“Hello. This is Jeff from American RV Company. We are very sorry to see this review as we work very hard to satisfy all of our customers. We would like to get the facts out about all the transactions with this customer. With regards to this review, we want everyone to know we had refunded the customer in full for the products he did not need. We did that way back in July when these issues surfaced and the products were returned. We are not sure why he is stating otherwise. We also did end up selling this customer the correct part he needed which was a 3rd order he placed with us after the first two attempts went south. Dometic does not sell direct. We worked very hard to figure out what exactly this customer needed. He was interested in a non-direct replacement part for his toilet. This made it a little difficult because we could not use the standard breakdowns we have, but we were up to the challenge. During the entire process this customer was very understanding and nice and we were both working together in an effort to find what he needed. If there was a problem other than having difficulty in finding exactly what the customer needed, we were not aware. Again, we did refund this customer for the products he did not need and supported him in finding the correct product. Please contact us to let us know what problems/issues you have as we are here to support you. If you have any questions about this review, please call us at 626-513-4777.”