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36,421 stores1,204,395 reviews 5690 shoppers online now
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posted Apr-02-2010 
![Share](javascript:share_rating({"review_body":"My issue with Moore is about a credit owed. I returned product to them, had been told the credit would be issued within 2-3 weeks. At week 5, I still hadn\u0027t received a credit. I called, the guy answering the phone was pretty rude, but said he\u0027d forward it to the accounting dept. As of week 10, I still hadn\u0027t received a credit. Called again; the guy who answered was polite; he checked with the accounting dept. who said they would issue the credit that day or the next. <br><br>I kind of wonder if they just let credits go in the hope people will forget about them and figure it isn\u0027t worth the trouble to pursue them. Not a very honorable way to do business.","link":"http:\/\/www.resellerratings.com\/store\/Moore_Pet_Supplies\/comment\/555609#comment555609","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Moore_Pet_Supplies.jpg","store_name":"Moore Pet Supplies","username":"nomoremoore","rating":"2"}, "single");){kind=link}
“It is unfortunate that there was an issue with the crediting process. We accepted a return outside of our normal return policy to accommodate the customer's needs and there was an issue with tracking the return.
This customer has been contacted and will be issued a credit immediately. Our standard procedure is to credit customers within 10 to 14 business days from the time that a return is received in our warehouse. This is not a common problem and we encourage customer’s who have issues to contact us so that these issues can be addressed.
Moore Pet Supplies makes every attempt to satisfy our customers and we are the #1 authority on Pet Doors our customer service is our top priority and we attempt to meet all of our customer’s needs.
”