1/5
posted Mar-30-2009
Update 4/15/09: Wow, it's been over a month and I still HAVEN'T received my stand! Soon after I posted the review below, Jason (Invision's SVP), called and explained how they're not receiving any of their orders because Pioneer was holding onto their inventory due to fiscal year end. He apologized for taking two weeks to realize this and that my stand should be on it's way soon. I call yesterday for an update, and Jason tells me Pioneer still hasn't shipped out the stands. He then tells me to call Pioneer Parts and order the stand directly from them for $300 +shipping, and once I finalize that, he'll refund my money. So I call Pioneer Parts to verify that they do have the stand in stock, but for a $400 price tag. When I told Jason this, he suggests that we split the cost (meaning he'll cover shipping) because he can't give me the TV stand for $175 (which was the amount agreed on my invoice). He doesn't want to cover the difference, but hey, that's what his sales associate quoted me and charged my CC for. If they had told me there was a price mistake the day after I placed my order, I would fully understand. But this is ONE MONTH LATER and he's telling me I need to pay an EXTRA 100% of the cost to get my stand?? Pioneer obviously HAS the stand, but Invision is just not getting it for me. I'm not sure how they run their business, but my experience has been COMPLETELY UNSATISFACTORY. Last I heard from Jason was that he was going to see if he could get the stand for $175 from Pioneer and would call me back. I'm about ready to dispute my all of my CC charges and file a complaint. My plasma is essentially useless without the stand!
Review on 3/30/09: At first Alex at Invision was extremely helpful while purchasing my plasma (KRP-600M) and stand (KRP-TS01), but soon after his customer service turned horrible. I was not able to obtain a tracking number from him or an exact delivery date. I understand there were issues of cracked Pioneers, which delayed my delivery date, but for some reason, the stand was not delivered the same time the plasma was. I called a few times for an update, but I would get the run around with no return call. Today I called again and when he picked up, he put me on hold and acted like it wasn't him. I honestly don't want to give Invision a bad review, but with customer service like that, it's very hard to hold back.
This review was modified by
nngo on April 15 2009 04:53:46 PM
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![Share](javascript:share_rating({"review_body":"Update 4\/15\/09: Wow, it\u0027s been over a month and I still HAVEN\u0027T received my stand! Soon after I posted the review below, Jason (Invision\u0027s SVP), called and explained how they\u0027re not receiving any of their orders because Pioneer was holding onto their inventory due to fiscal year end. He apologized for taking two weeks to realize this and that my stand should be on it\u0027s way soon. I call yesterday for an update, and Jason tells me Pioneer still hasn\u0027t shipped out the stands. He then tells me to call Pioneer Parts and order the stand directly from them for $300 +shipping, and once I finalize that, he\u0027ll refund my money. So I call Pioneer Parts to verify that they do have the stand in stock, but for a $400 price tag. When I told Jason this, he suggests that we split the cost (meaning he\u0027ll cover shipping) because he can\u0027t give me the TV stand for $175 (which was the amount agreed on my invoice). He doesn\u0027t want to cover the difference, but hey, that\u0027s what his sales associate quoted me and charged my CC for. If they had told me there was a price mistake the day after I placed my order, I would fully understand. But this is ONE MONTH LATER and he\u0027s telling me I need to pay an EXTRA 100% of the cost to get my stand?? Pioneer obviously HAS the stand, but Invision is just not getting it for me. I\u0027m not sure how they run their business, but my experience has been COMPLETELY UNSATISFACTORY. Last I heard from Jason was that he was going to see if he could get the stand for $175 from Pioneer and would call me back. I\u0027m about ready to dispute my all of my CC charges and file a complaint. My plasma is essentially useless without the stand!<br><br><br>Review on 3\/30\/09: At first Alex at Invision was extremely helpful while purchasing my plasma (KRP-600M) and stand (KRP-TS01), but soon after his customer service turned horrible. I was not able to obtain a tracking number from him or an exact delivery date. I understand there were issues of cracked Pioneers, which delayed my delivery date, but for some reason, the stand was not delivered the same time the plasma was. I called a few times for an update, but I would get the run around with no return call. Today I called again and when he picked up, he put me on hold and acted like it wasn\u0027t him. I honestly don\u0027t want to give Invision a bad review, but with customer service like that, it\u0027s very hard to hold back. ","link":"http:\/\/www.resellerratings.com\/store\/Plasma_Connection_Invision_Technologies_ITC\/comment\/454130#comment454130","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Plasma_Connection_Invision_Technologies_ITC.jpg","store_name":"Invision Displays \/ Invision Technologies \/ Plasma Connection","username":"nngo","rating":"1"}, "single");){kind=link}