1/5

posted Aug-25-2007

Beware of this store's outrageous return policy. You only have 14 days from the date the order leaves the warehouse to request an RMA, which could translate into only a couple of days from the date you receive the order. I ordered an HDMI switch from them. I don't have to switch video inputs very often, so it took me a few weeks to realize that the switch failed nearly 50% of the time. So it was within 30 days of the shipment when I contacted them and told them the product was unacceptable. Nevertheless, they stood behind their unfair policy and stole my money, leaving me sadder, wiser and poorer with a useless hunk of junk. I ordered another switch from NewEgg.

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1/5

posted Oct-07-2006

I ordered a round-front toilet seat from homedepot.com on Sept. 1, 2006. I selected the item by filtering for round front toilet seats using Homedepot.com's own search engine. The product description does not even state what kind of toilet seat it is, but I assumed it would be right because elongated seats were specifically filtered out. On 9/12/06 the item arrived, and it was an elongated toilet seat. (I also did a search for but did not buy a "one-piece" toilet. The filter was specifically for one-piece toilets but a bowl-only came up in the results. That time the description on the item page was bowl only so I didn't place that order thankfully. Be very careful of Homedepot.com's search filters, they cannot be trusted.)I e-mailed homedepot.com on 9/17/06 and they said they would arrange for the item to be picked up within 3-5 days. Even after ten days, the item was not picked up, and I could no longer leave it at the UPS Store where I receive my mail. I e-mailed them several times urging them to provide me with an address to send the item myself, and they evaded the question, so I called their customer service and they adamantly refused to give me an address to send the item back, they only work on a call-tag basis. This is not a normal policy, and it made it impossible for me to return the item. I initiated a chargeback with my credit card company. So if you decide to order from "homedepot.com"... well, just don't! There's no way to know if the item will be as described and there's no way to know if you can return it. As far as I know, that call tag never did show up and it's going on 20 days as of this writing.

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4/5

posted Sep-09-2006

I received my big screen TV as promised and am very happy with it! So Plasmahouse is for real despite some of the reviews. I didn’t appreciate the way they sold me the extended warranty though. I didn’t want the extended warranty and the guy played me like a fiddle, lying through his teeth until I bought the damn thing, basically eliminating all the savings I made by choosing Plasmahouse over a better known company like Crutchfield. My message to anyone considering purchasing their TV from Plasmahouse is look out for the guy who calls to sell you the extended warranty, but otherwise you’re probably OK and can save some money. My message to Plasmahouse is you have a lot of very negative reviews to overcome, and you could have had a perfect review here but you had to do something wrong. Was it worth it? Even a little pressure is OK, you get that from anybody when you buy a TV, as long as you realize that NO means NO after 2 or 3 times and lying is completely unacceptable. The guy who sold me the warranty pretended that they cost $1500 or $2000 at first. I said “Are you crazy, that’s almost as much as the TV costs?!” then he put me on hold to “talk to his supervisor” and came back and offered me $499 and said “we’re losing money on this, but we want you to be happy”. Later on I happened to look at the item description on line and $499 was the price of the warranty if I’d ordered it online in the first place. The only other problem was staying on top of the delivery process. I received the order on time, in perfect condition, and the delivery guys were great, but I was on pins and needles that the TV would even show up after I read some of the other reviews, and I checked the website every day and I never got a tracking number until the order was already here with the local company to schedule for delivery to me.

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