1/5

posted Jul-09-2012

I bought a mattress set on July 4 sale for $634 so I opened a Macy's card to use the 20% discount. My new account was approved for only $300 so I was told that I had to pay $334 through my debit card and the rest through my new Macy's card. I was fine with all that, however, they said the earliest delivery for the mattress would be in 3 weeks, I had to take off on a weekday and they never delivered after 7 pm or on Sundays!!!Fine!

So I do more search when I go home and find out that I can get the EXACT SAME mattress set from Mattress Firm with the same day delivery and $100 less!!!!

Here is when the story starts: I call Macys's to cancel my purchase. The sales person was very nice and canceled my order, but told me that will ONLY CANCEL THE DELIVERY and I have to call customer service as well to cancel the purchase. I call customer service on Sunday 3 pm and the machine keeps telling me office is closed! Next day I call customer service again and finally can get through it to talk with someone. I get to cancel the order but was told that in order to use the "Macy's Saving" on a first purchase with my new card I need to shop from Macy's furniture within 14 days of opening the card! I told them I didn't need anything within 14 days, so I am told that if I just close the account and open a new one later, I will have to wait for 3 YEARS to be able to use the Macy's saving. :-| I tell them this sounds so ridiculous since I never used my saving on this card I opened. After a long conversation I am transferred to the supervisor and she tells me I could call them with my next purchase and use the saving. Fine.

Then later I try to reach them again to know when I will get the $334 I already paid back which I thought well it should automatically go back to my bank account. Machine keeps telling me again Office is closed on a 1pm Monday!!! I finally can reach the Macy's central customer service and guess what? There they tell me that $334 would stay as my Macy's card balance unless I request that they send me a check for that!!! :-o
What?!!! C'mon Macy's, did you really think I had nothing better to do with that $334 other than keeping it sit there? I spoke with 4 different people on this issue and neither even bothered to explain to me that ALTHOUGH I HAD CANCELED MY ORDER, I WAS NOT GOING TO RECEIVE MY MONEY BACK!!!

Very disappointed.

comment on review | report?

Is this review?… Helpful Cool Share