2/5

posted Feb-22-2011

Not so good. Ordered a Giro Atmos, which was promptly shipped. Unfortunately, a piece of the Roc-Loc was missing. After I bent over backwards in an attempt to resolve the situation, TriSports.com's best offer was for me to buy a Roc-Loc replacement elsewhere, and they would issue a store credit for the same amount. No, thank you. I informed them I'd be returning the helmet and, since I did not receive what I ordered, I wanted a full refund including shipping. To their credit, they did issue a full refund, and quickly, too.

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5/5

posted Jun-28-2010

Ordered from twice, various bicycle accessories. Quick to ship, got what I ordered. No complaints.

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5/5

posted Jun-28-2010

Two orders, both for "deluxe bib shorts". Quick to ship and satisfied with quality. No complaints.

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5/5

posted Jun-24-2010

Multiple orders. Always got what I ordered. Always happy with what I ordered. No complaints.

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2/5

posted Jun-24-2010

Found a great air/hotel/rental car package deal. What made the deal so great was the rental car price, a convertible for a steal, and not available when booking separately. I entered my credit card information and clicked 'submit'.

The next page said something like 'sorry, we were unable to book your rental car, but we've gone ahead and charged your credit card for the airfare and hotel'. Well, thanks for the bait-and-switch.

I called customer service. The representative was courteous. After some failed attempts to add the rental car, I asked that my order be canceled. 'Ok', says the rep, 'your cancellation fee will be $3xx.xx' (over $300).

To make a long story short, the rep claimed it was the airline and hotel charging the cancellation fees, not Travelocity. I was having none of it. It was Travelocity who offered the package deal, but didn't deliver. Eventually, I was transferred to another department, where my booking was canceled without any fee.

Total time on telephone: Over 1 hour.

Lesson learned: Don't book package deals, book individual components only.

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4/5

posted Jun-24-2010

Ordered a helmet and two pairs of bib shorts. Chose to return the bib shorts since I found them uncomfortable (not enough material - sort of like "short shorts"). Company was quick to refund. Emails were courteous. My only complaint is that their shipping charge was very high.

This review was modified by nbvthjfnn234 on June 24 2010 09:20:32 AM

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1/5

posted Jun-24-2010

Ordered three items. Two of the three have to go back through no fault of mine. (1) tubes: ordered Presta valves, got Schrader instead. (2) clothes: used their sizing chart to pick the appropriate size, and got the size ordered, but it's WAY too small.

Emailed customer service, asking for a pre-paid return shipping label since I don't believe I should have to pay shipping to exchange these items. The problems are their fault, not mind. No reply yet (it's only been 24 hours, and I'm willing to give them a few days to respond).

I'll update this review later. If I don't, the "poor" rating I'm giving them now will stand. I'm unhappy two of the three items ordered need to be exchanged. But I'm human and make mistakes, too. We'll see what kind of response I get.

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