1/5

posted Jan-10-2011

What a NIGHTMARE this business is! I ordered a hat on Dec 10 with plenty of time for the item to get here before Christmas. Item shipped on the 11th. I figured I'd have it in a week to 10 days. Boy was I wrong. I called on Dec 22 (with a 45 minute wait to talk to customer service) to ask what was going on and how I was going to get my hat in time for Christmas. They said well we're sorry it's not there yet. That doesn't help me. I asked if they would overnight me another and send me a shipping label so when the other one got to my house, I could just forward it back to them. They told me I had to order another one but they would cover the shipping. Not happy I had to for over more money, but fine. Whatever would get me the gift before I needed to give it. I get an invoice in my email minutes later charging me nearly $50... they charged me $14 for the overnight shipping. I was furious. Did I not just have a conversation in which you said you would pay for overnight shipping? So I call back... another 40 minute wait... which angered me more. I have to waste my time for a (another) mistake of theirs. When I finally get a hold of someone, they tell me that I had to be charged for the shipping and they had to put in a request to have it refunded. Last week, I emailed them telling them that my item has still not arrived and I want my money refunded. They have held it long enough. I have no problem returning the item when it comes... but I want my money. General "sorry you're having issues, we've forwarded it on and will get back to you" email. Haven't heard anything since. Thursday, January 6... I received the item I ordered on December 10. This is in no way a reasonable amount of shipping time. When I ordered and saw they ship via UPS, I was not expecting to wait a month. What they don't tell you is that they use UPS mail innovations... which is not innovative in any way. The package sits around for a few days... gets picked up by UPS... sits... then gets handed over to the USPS... where it sits for an insane amount of time. Most of the time this package in transit was when it got taken over by USPS. What I don't understand is how it took so long to get here. If they would have gone through USPS only, it would have been much quicker. I have no idea what they were thinking. When I did receive the box, it was smashed, mangled, and had a hole over it. I put tape over the hole, but will be sending them the very same box I received so they can see how horrible their shipping choices are. :( I still have yet to receive the refund on the shipping. They will definitely be hearing from me if I don't receive it once the hat is delivered back to them. Will never shop with them again. Total nightmare and they don't seem like they care at all. From what I am reading, this seems to be commonplace for them. Not where I will be spending my money in the future.

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