1/5

posted Feb-16-2012

so i ordered a tv... didn't choose the expensive handling or a warranty...i get a call with the sales pitch ohh you should do the expensive white glove type shipping that way the package will arrive in perfect condition. Well being that it was an expensive tv and i had the funds i accepted. I was also told to do the warranty but was hesitant but later said oh what the hell... so 350$ more that's ok i can do that. I start reading how others were pressured into that and i said wow pretty similar story. I decided the way customer service was on the phone and the horror stories i read about dealing with the shipping company they use i was going to cancel. I called back 20min later and waited on the phone for awhile. Well i guess once you decide to cancel you have to get transferred to 3 different people. They told me it was canceled. I checked my paypal and it wasn't. I called paypal and the lady told me once they cancel it should show up instantly. Well i found out that's true with a recent order of tires that were back ordered. The guy canceled my order for hankooks and i ordered toyo's but that showed up instantly.. So i wake up 2 days later look at my checking account the transaction was never canceled and i'm out 2grand. I call up they said it will be refunded in 2 to 3 days thank god the pay pal lady said the refund was issued. They don't do confirmation numbers as proof they did so again i wasted another 20 min on the phone with paypal just to verify the refund. I canceled the order right after i made the purchase so the funds should have never left my bank account thank god i had the funds to cover it. I was pretty furious at the amount of time they took to try and convince me to rethink my cancelation. With past companies it was pretty instant and a sorry was usually issued and a we hope we can do business with you at a later time. I got the hang up and had to call back to verify the cancelation was done. Moral of the story i bought the same tv through B&H photo and it's already on it's way with the same shipping and 3 year warranty for a 100$ cheaper. I really caution people who have second thoughts about abe's. If you don't want a headache and money taken from your checking account because someone can't do a simple cancelation take your business else where, i did.

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