We're so sorry you had a less than ideal experience shopping Vitacost.com. I will be sure to pass your feedback on to the appropriate departments, so we may learn from this and improve our operations. Please know that our Customer Service is always eager and ready to help. You can contact them 24/7 at CustomerSupport@Vitacost.com.
Once again, we deeply apologize for the inconvenience you experienced, and thank you so much for providing us with your honest feedback.