1/5

posted Mar-04-2010

They said they have Pentax DA* 16-50mm lens in stock when I've emailed them to make sure before I order. After I place my order, three days later, they canceled my order saying that I've requested to cancel my order which I did not! When I called the customer service person said the do not have the item in stock! From the email conversation below, other person from their customer service confirm me that they've got the recent stock last week! Now I'll wait for my refund! Do not trust or buy from this store! This is base on my real life experience with Prestige Camera.
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As per your request, this e-mail is confirming the cancellation of your order # 54029100.
If your credit card has been charged and your order did not ship, your card will be refunded in full. Please allow 24 to 72 hours for the refund to be posted to your account.

Thank you for choosing Prestige Camera. Should you need any further assistance, please e-mail us at support@prestigecamera.com.

prestigecamera.com

==================================
From: Support@prestigecamera.com
Subject: RE: Query regarding Pentax DA* 16-50mm
To: xxxx
Date: Monday, March 1, 2010 1:38 PM

I will make a note of it on your order.

From: xxxx
Sent: Monday, March 01, 2010 4:31 PM
To: Support@prestigecamera.com
Subject: RE: Query regarding Pentax DA* 16-50mm

Thank you for your response. I've ordered the lens with your company. My order number is: 54029100. Could you please make sure the shipment has extra protection against damage during the shipping? It would be great if you can include the fragile symbol on top of the shipping box.

Thanks,

xxxx

--- On Mon, 3/1/10, Support@prestigecamera.com wrote:


From: Support@prestigecamera.com
Subject: RE: Query regarding Pentax DA* 16-50mm
To: "'NamThy'"
Date: Monday, March 1, 2010, 7:23 AM

All our items are the new stock. We got them in last week.


From: xxxx
Sent: Monday, March 01, 2010 10:13 AM
To: Support@prestigecamera.com
Subject: RE: Query regarding Pentax DA* 16-50mm

Could you please confirm me whether this is new stock or not? I would not want to have SDM failure and focus issue that is very usual for this lens.

Thanks,

xxxx

--- On Mon, 3/1/10, Support@prestigecamera.com wrote:


From: Support@prestigecamera.com
Subject: RE: Query regarding Pentax DA* 16-50mm
To: xxxx
Date: Monday, March 1, 2010, 5:50 AM

It is currently in stock.

The serial numbers are not scanned in our system until the item is shipped and given that I do not have access to the warehouse I am unable to get the first 4 digits of the serial number. I apologize for the inconvenience this has caused you.

From: xxxx
Sent: Saturday, February 27, 2010 12:04 PM
To: info@prestigecamera.com
Subject: Query regarding Pentax DA* 16-50mm

Hi,

Could you please help me to verify if the current Pentax DA* 16-50mm you have in stock or not? Also is it possible that you can give me the first 4 number of the lens serial number? I just want to check whether it is latest release or not before order.

Thank you very much for your help,

xxxx

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