1/5

posted Mar-01-2010
I am very dissapointed in 4All Memory. I have done business with them in the past, but will not be doing business with them in the future
I Placed my order (#841509) with them on February 15 2010 and received a confirmation by email with my order confirmation number. When I did not receive my purchase after a week, I went to log on to their site to check the status of my order. When I went to log in, I was told that my email address was invalid. after unsuccessfully trying to log in, I called the toll free number and could not get through. I sent them two emails regarding my purchase, asking for resolution and did not receive a response to either one of them -I still have not received my purchase either. They have, however made sure to charge my credit card for the amount of the purchase. I have since contacted my credit card company about this matter.
This is no way do treat a returning customer. I will not recommend this company to anyone.
“3/2/10 I am sorry to hear about the problems with your order. Unfortunately we have been updating our servers and the site was down. We were taking phones calls though so you should have been able to get through to us and I apologize for that. I did look up the order and see that it was shipped USPS on 2/15/10 which has no tracking and generally takes 4-14 business days. That does not include weekends or holidays. Today is the 11th business day and you should have it soon. Again we do apologize for any inconvenience and hope that you use us again in the future. ”