1/5
posted Feb-01-2012
I had one of my worst purchasing experiences ever with Cyberpower PC. I suggest anyone thinking of buying from them try and call their technical support line and see if you can get a human. (Their sales support was great for me. They actually have adequate staff in sales.) I had about a 1/20 success ratio calling tech support. My $3000 computer arrived with case fans unplugged, fans not wired to the fan controller, the PC crashed all of the time, and the PC was not overclocked which I paid for it to be.
CyperPowerPC's almost nonexistant tech support left me to trouble shoot the situation on my own. First, I upgraded the power supply because the unit that I had from them was below what nVidia asked for with my system specs. I wired the fans to the fan controller properly, and had to test all of the memory sticks and video cards. It turns out I had a bad video card (which I understand is beyond Cyberpower's control.)
Three days have passed since I reported the bad video card and I am still waiting for a replacement to be shipped. Not exactly the experience I signed on for when I purchased a $3K computer.
Cyberpower never took ownership for all of the issues that they could have prevented by proper assembly and pre-shipment testing. They do not staff the tech services department and leave their customers to find solutions elsewhere. (In my case calling nVidia and in computer forums). I am lucky that I had enough technical ability to remedy the situation because Cyberpower PC showed me no interest in helping solve the issues. Buyer Beware.
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![Share](javascript:share_rating({"review_body":"I had one of my worst purchasing experiences ever with Cyberpower PC. I suggest anyone thinking of buying from them try and call their technical support line and see if you can get a human. (Their sales support was great for me. They actually have adequate staff in sales.) I had about a 1\/20 success ratio calling tech support. My $3000 computer arrived with case fans unplugged, fans not wired to the fan controller, the PC crashed all of the time, and the PC was not overclocked which I paid for it to be.<br><br>CyperPowerPC\u0027s almost nonexistant tech support left me to trouble shoot the situation on my own. First, I upgraded the power supply because the unit that I had from them was below what nVidia asked for with my system specs. I wired the fans to the fan controller properly, and had to test all of the memory sticks and video cards. It turns out I had a bad video card (which I understand is beyond Cyberpower\u0027s control.) <br><br>Three days have passed since I reported the bad video card and I am still waiting for a replacement to be shipped. Not exactly the experience I signed on for when I purchased a $3K computer. <br><br>Cyberpower never took ownership for all of the issues that they could have prevented by proper assembly and pre-shipment testing. They do not staff the tech services department and leave their customers to find solutions elsewhere. (In my case calling nVidia and in computer forums). I am lucky that I had enough technical ability to remedy the situation because Cyberpower PC showed me no interest in helping solve the issues. Buyer Beware. ","link":"http:\/\/www.resellerratings.com\/store\/CyberPower\/comment\/1214235#comment1214235","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CyberPower.jpg","store_name":"CyberpowerPC \/ cyberpowersystem.com","username":"mwmc","rating":"1"}, "single");){kind=link}
“Dear Valued Customer,
We do apologize for any inconvenience. We are happy to know that a representative has contacted you and you have received the replacement item. We thank you for being patient during the RMA process. If you have any further issues, please contact tech support or cyberhd.tech@cyberpowerpc.com”