1/5

posted Mar-14-2010

This seller scammed me. Ordered a new camera, received an open box return, with fingerprints on screen, crumpled internal packaging, and missing the bubble wrap around the camera body that is standard for this item (this is the second of these cameras that I have purchased). Seller refused to communicate by phone despite six requests for a contact number. Seller takes forever to respond to email, and then responds only with short, curt messages that fail to address to the substance of the matter, rendering it impossible to communicate. Seller refused to accept full return, citing its 20% "restocking fee." Seller refused to waive the fee even though the open box camera was simply not the new camera that I agreed to purchase. Seller refused to acknowledge that its ridiculous return policy simply does not apply where it sells an item that is not the item that the customer agreed to purchase. Seller's website advertises its CEO's email address, inviting customers to email him if they have any problems. The email address is dead, and email messages bounce back as non-deliverable. This is a sham operation.

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