4/5

posted Nov-07-2008
I had looked at these cases for quite a while and decided to plurge and buy the U2-UFO model in white powder coat and with the EATX motherboard tray. The shipping time wasn't unduly long and the case was well manufactured, with no problems being encountered while putting the case together. I had no problems installing all of my watercooling gear in the case or mounting the radiators, but did run into some problems with getting my video card to fit into their motherboard tray properly. I was able to get it mounted properly after taking a knife and carefully shaving the paint out of the slots that the video card tails slip into when mounting it. The case is a dream to work with and I really appreciate the construction quality.
However, I do have a few things I want to ding both the case and also support on. On the case side, I find that for the amount of money spent on this case it is a shame that they don't include either a case speaker or a couple of front mount USB ports. In fact, they don't even offer a panel with front mount USB ports on their website or an option for them on the front panel built into the front panel. And I find it totally ridiculous that they don't include a simple case speaker with a case that costs well over $300 and they also don't even offer a case speaker as an option to buy on their website. Not even one of those cheap little mini speakers that are mounted on the plug that connects the mini speaker to the mobo that I've seen included with $30 tin can cases. But overall it was a positive buying experience with Mountain Mods.
And that brings up the support side, which in my case was pretty good until the last time I tried to have communications with them. During the buying phase I had excellent service from Mountain Mods both by telephone and by email. But after I had bought the case and found that it didn't include the case speaker, I emailed them asking if they knew of a place that sold them. I never got any answer back from on this issue. No communication at all. It's like they didn't want to help out their customer after they had made a sale. Overall, a rather mixed bag, communication-wise for me.