5/5
posted Oct-09-2012
10-9-12
It is rare that I give any business or person “5 out of 5” stars for customer service. I’ve always felt that this rating should be reserved for absolutely unquestioned, above and beyond, stellar service.
Well this is one of those occasions that I am more than happy to award a big enthusiastic “5 Stars” to Smart Furniture and specifically Melanie Silva for absolutely unparalleled customer service, attention and accommodation. In fact, in this instance, I would be willing to award "6 Stars".
I just completed a rather involved return and upgrade purchase transaction through Melanie. She was simply incredible in the attention she paid to every communication I had with her. Always prompt in replying. Always informative and helpful. Always friendly and cheerful in her emails. Both she and her associates several times responded back to me on Saturdays and even a Sunday. Always there to be helpful, courteous and supportive of this multi-part transaction.
End result – I will be a Smart Furniture customer for life and a lifetime Melanie Silva fan. I just cannot recommend Smart Furniture and Melanie – and her associates (Karen, Christian, Christie and Adam) – high enough.
Businesses with such a customer centric and “do what’s right” values, attitudes and practices don’t come along every day. I really would like to provide them with the most resounding “shout out” that I can.
You will not regret doing business with them!
Mike Tinsley
Bellevue, WA.
This review was modified by
mtins on October 09 2012 10:52:15 PM
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![Share](javascript:share_rating({"review_body":"10-9-12<br><br>It is rare that I give any business or person \u201c5 out of 5\u201d stars for customer service. I\u2019ve always felt that this rating should be reserved for absolutely unquestioned, above and beyond, stellar service.<br><br>Well this is one of those occasions that I am more than happy to award a big enthusiastic \u201c5 Stars\u201d to Smart Furniture and specifically Melanie Silva for absolutely unparalleled customer service, attention and accommodation. In fact, in this instance, I would be willing to award \u00226 Stars\u0022.<br><br>I just completed a rather involved return and upgrade purchase transaction through Melanie. She was simply incredible in the attention she paid to every communication I had with her. Always prompt in replying. Always informative and helpful. Always friendly and cheerful in her emails. Both she and her associates several times responded back to me on Saturdays and even a Sunday. Always there to be helpful, courteous and supportive of this multi-part transaction.<br><br>End result \u2013 I will be a Smart Furniture customer for life and a lifetime Melanie Silva fan. I just cannot recommend Smart Furniture and Melanie \u2013 and her associates (Karen, Christian, Christie and Adam) \u2013 high enough.<br><br>Businesses with such a customer centric and \u201cdo what\u2019s right\u201d values, attitudes and practices don\u2019t come along every day. I really would like to provide them with the most resounding \u201cshout out\u201d that I can.<br><br>You will not regret doing business with them!<br><br>Mike Tinsley<br>Bellevue, WA.<br>","link":"http:\/\/www.resellerratings.com\/store\/Smart_Furniture\/review\/1952825#comment1952825","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Smart_Furniture.jpg","store_name":"Smart Furniture","username":"mtins","rating":"5"}, "single");){kind=link}