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posted May-04-2007

I have pasted below the text from e-mail correspondence with this company. I have left two phone messages, sent several e-mails via return e-mail to the address they responded to me from, and sent through their web site--contact us page. After receiving my e-mail outlining the clear misrepresentation of the product I ordered, they changed their web page. Fortunately, I printed the page beforehand and will be submitting it along with a formal complaint to the New York Attorney General's Office. I would tell anyone who asked me to NEVER buy from this company. They clearly do not deal in a good faith manner with their customers and have made no effort to stand behind the product that they sold me.

Here is the text from our e-mail correspondence:

Anna,
You need to reevaluate your response to my problem. I have attached the jpeg scan I did of the case that this came in. It is definitely not a "generic" case. It most definitely states that it is the "The World's Best Crystal Case: Removable Belt Clip, Stylus Access, Access to memory card, etc., etc, etc." and it clearly states under the pictures that this package description is for THE POCKET SOLUTIONS CRYSTAL CLEAR CASE. In addition, I sent you a second follow-up regarding the description of the case having a flip up cover over the screen, which it does not have and you have not responded to. The verbatim text from your website is below.

After reviewing the attached, the text below and your web site--www.pocketsolutions.com description of this product, I imagine you will want to correct the false descriptions on your website as well as on your packaging. In addition, if you are not going to correct the good faith purchase that I made and paid for from your company, YOU need to provide me with the means (cost) to return this item to your company.

Website description:
"Let us make one thing perfectly clear: the Cingular 8125 Crystal Clear Case for your device. Sure, cases come in leather and a host of other materials, but only the clear, hard plastic of the Cingular 8125 Crystal Clear Case protects your device while letting you see right through the case and gaze upon the actual device itself.

And of course the case doesn’t just allow you to see the device: you get access to all the slots, memory cards, stylus and other functional items you demand from your device.

But, you ask, how do you access the all-important device screen itself? Not a problem. The front of the Crystal Clear Case flips up and out of the way so you can get right in there with your stylus or fingernail and do what you need to do.

Do you like displaying your device as a fashion accessory? Well, you’ll love the Cingular 8125 Crystal Clear Case – it comes with removable swivel belt clips for convenient carrying and quick one-hand access. Plus, the clear cover lets everyone see the obvious and think the same thought – ooh, there goes a guy with a device! With the Cingular 8125 Crystal Clear Case, your device is protected, accessible, functional and visible – everything you could want in a device case. Clearly."








support@thepocketsolution.helpserve.com wrote:
> Hello Teresa,
>
> This case does not have a clip, the packaging is generic as some cases for other devices have a clip, this case does NOT have a clip , i will include our return information in case you choose to return;
>
> Dear Valued Customer,
>
> We are sorry to hear that the product was not to your liking. Your Return Request has been approved. We hope that in the future Pocket Solutions can be of assistance for any of your device needs. Please follow the return instructions to get a refund on your order.
>
> **PLEASE NOTE THE FOLLOWING**
>
> If the Return Guidelines are not complete your return package WILL BE REFUSED.
>
> Return Guidelines
> -All Parts must be included & wrapped carefully in unused condition, including the product packaging.
> -DO NOT tape and/or write on original packaging, or product.
> The following MUST be enclosed.
> 1. Item Being Returned.
> 2. Copy of original invoice.
> 3. Copies of any correspondence/emails between you, the returns dept., and/or customer support.
> Your RMA# is your ticket number (found in the subject line of this email).
> Please make sure this number appears on the outside of the returned package. If you fail to follow these instructions, your package will be refused.
>
> >
> -Anna
> ____________
> Anna Cederman
> Customer Support Manager
> Pocket Solutions, Inc.
> www.PocketSolutions.com from our e-mail corresondence:

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