1/5
posted Jan-11-2012
Thank you for choosing 1-800-flowers.com. A representative will be with you shortly.
You are now chatting with Alicia.
Alicia: Hello! How can I help you with your order today?
You: Yes I ordered flowers for my wife's birthday to be delivered to her work today. It's now 12:52pm and she has not got them. I know this because she texted me saying everyone forgot her birthday in the office. How is she supposed to enjoy these flower At work when she is leaving work in just a few hours...I am upset
Alicia: I'll be happy to help you with that!
Alicia: Our guaranteed delivery hours are between 9am-7pm. If the order is going to a business, the florist knows to deliver during business hours from 9am-5pm.
You: I need to know the status and what time they will be there. If they arrive when she is gone there is absolutly no point.
Alicia: For security purposes, can you please verify your name, the recipient's name and the delivery date on the order?
Alicia: One moment please while I find that information for you.
Alicia: May I ask what time your wife will be leaving work?
You: 4est
Alicia: I can request that your order be delivered before 4pm but I cannot guarantee it. Like I mentioned earlier If the order is going to a business, the florist knows to deliver during business hours from 9am-5pm.
You: WHAT
You: What is the point of your service?
You: THIS IS RIDICULOUS! I need to know what the status is at the florist. Let me guess they just now got the order?
Alicia: No sir, our guaranteed delivery hours are between 9am-7pm.
You: This is the second time out of 3 orders from your web site that I got the shaft... the first time the flowers arrived dead and wilted.
Alicia: I’m sorry about that.
Alicia: I did send the florist a message stating the time the recipient will leave work.
You: Okay, on ordering there is no statement asking "WHAT TIME does recipient work until" The whole office closes before 7pm then what?
You: She gets the flowers on the day after the occasion?
Alicia: If the order is going to a business, the florist knows to deliver during business hours from 9am-5pm.
You: I guess the answer here is that I should not rely on this type of service. Go ge the flowers myself and then take them to her personally. Otherwise I have to deal with this 75% of the time.
Alicia: If the order is going to a business, the florist knows to deliver during business hours from 9am-5pm.
You: *crickets*
Alicia: I sent a message to the florist letting him know the the recipient will be leaving work at 4pm .
You: Thanks for not answering any of my questions and using those pre-defined macro's, Have a nice day
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![Share](javascript:share_rating({"review_body":"Thank you for choosing 1-800-flowers.com. A representative will be with you shortly.<br><br>You are now chatting with Alicia.<br><br>Alicia: Hello! How can I help you with your order today?<br><br>You: Yes I ordered flowers for my wife\u0027s birthday to be delivered to her work today. It\u0027s now 12:52pm and she has not got them. I know this because she texted me saying everyone forgot her birthday in the office. How is she supposed to enjoy these flower At work when she is leaving work in just a few hours...I am upset<br><br><br>Alicia: I\u0027ll be happy to help you with that!<br><br>Alicia: Our guaranteed delivery hours are between 9am-7pm. If the order is going to a business, the florist knows to deliver during business hours from 9am-5pm.<br><br>You: I need to know the status and what time they will be there. If they arrive when she is gone there is absolutly no point.<br><br>Alicia: For security purposes, can you please verify your name, the recipient\u0027s name and the delivery date on the order?<br><br>Alicia: One moment please while I find that information for you.<br><br>Alicia: May I ask what time your wife will be leaving work?<br><br>You: 4est<br><br>Alicia: I can request that your order be delivered before 4pm but I cannot guarantee it. Like I mentioned earlier If the order is going to a business, the florist knows to deliver during business hours from 9am-5pm.<br><br>You: WHAT<br><br>You: What is the point of your service?<br><br>You: THIS IS RIDICULOUS! I need to know what the status is at the florist. Let me guess they just now got the order?<br><br>Alicia: No sir, our guaranteed delivery hours are between 9am-7pm.<br><br>You: This is the second time out of 3 orders from your web site that I got the shaft... the first time the flowers arrived dead and wilted.<br><br>Alicia: I\u2019m sorry about that.<br><br>Alicia: I did send the florist a message stating the time the recipient will leave work.<br><br>You: Okay, on ordering there is no statement asking \u0022WHAT TIME does recipient work until\u0022 The whole office closes before 7pm then what?<br><br>You: She gets the flowers on the day after the occasion?<br><br>Alicia: If the order is going to a business, the florist knows to deliver during business hours from 9am-5pm.<br><br>You: I guess the answer here is that I should not rely on this type of service. Go ge the flowers myself and then take them to her personally. Otherwise I have to deal with this 75% of the time.<br><br>Alicia: If the order is going to a business, the florist knows to deliver during business hours from 9am-5pm.<br><br>You: *crickets*<br><br>Alicia: I sent a message to the florist letting him know the the recipient will be leaving work at 4pm .<br><br>You: Thanks for not answering any of my questions and using those pre-defined macro\u0027s, Have a nice day","link":"http:\/\/www.resellerratings.com\/store\/1_800_Flowers\/comment\/1142237#comment1142237","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/1_800_Flowers.jpg","store_name":"1-800-Flowers","username":"mrpalas","rating":"1"}, "single");){kind=link}