1/5
posted Jul-14-2008
I've ordered many different things from "TGW" over the past 3-4 years and I really never had any problems. UNTIL...
Recently, on June 12th, I ordered a Titleist stand bag and they delivered it next day for free (due to a promotion at the time) which was fantastic! The bag was fine, but after I received it, I realized that it wasn't going to work for me. So, following the instructions online, I clicked on the "return/exchange request" on their web site and followed the appropriate links to request a return for the bag, and even printed out a UPS return label from them. They were going to charge me $5.75 for return shipping since I wasn't exchanging it, but I was ok with that, since it was not their fault.
The first day I could, I dropped the package off at UPS and expected to have my credit within that week. TGW received the bag back via UPS on 6/19. Unfortunately, I did not get my money back right away. So, I waited a week, and then I called and spoke to a woman in customer service who first told me that she couldn't find my return, then when she found it (after I gave her all the info), she told me that I should have called them first to get a "return number" or something. I told her that I just followed the steps online, and they need to get their system straight. At any rate, she said she was taking care of it and I should get my credit in a few days....
Two more weeks go by...and no credit! I SENT SEVERAL EMAILS TO CUSTOMER SERVICE, NONE OF WHICH WERE REPLIED TO. I called again and spoke to a different rep, and he told me that he didn't know what was going on and he would forward my order/return info to his manager. I emailed him a few days later to follow up and he told me that return credits take like 6-8 days or so! I was like, "give me my money now"...it had already been several weeks! He didn't reply back from that.
Well, today (7/14) I finally get an email from TGW stating that they have received my return item, and the credit is being processed. Oh and the money will be credited back in "5-7 days." So...assuming that I'm not being lied to again, when it is all said and done, it will be at least ONE MONTH that it has taken them to give me my money back.
BOTTOM LINE...I never had any problems with this company UNTIL I had to return something and deal with their customer service. I don't think they care at all about taking care of the customers...just taking and keeping our money!!!
I WILL NEVER BUY FROM THEM AGAIN!!!
36,422 stores
1,204,506 reviews
5780 shoppers online now
Total Reviews
Helpful Reviews
Homepage
Member Since
Last visit
![Share](javascript:share_rating({"review_body":"I\u0027ve ordered many different things from \u0022TGW\u0022 over the past 3-4 years and I really never had any problems. UNTIL... <br><br>Recently, on June 12th, I ordered a Titleist stand bag and they delivered it next day for free (due to a promotion at the time) which was fantastic! The bag was fine, but after I received it, I realized that it wasn\u0027t going to work for me. So, following the instructions online, I clicked on the \u0022return\/exchange request\u0022 on their web site and followed the appropriate links to request a return for the bag, and even printed out a UPS return label from them. They were going to charge me $5.75 for return shipping since I wasn\u0027t exchanging it, but I was ok with that, since it was not their fault. <br><br>The first day I could, I dropped the package off at UPS and expected to have my credit within that week. TGW received the bag back via UPS on 6\/19. Unfortunately, I did not get my money back right away. So, I waited a week, and then I called and spoke to a woman in customer service who first told me that she couldn\u0027t find my return, then when she found it (after I gave her all the info), she told me that I should have called them first to get a \u0022return number\u0022 or something. I told her that I just followed the steps online, and they need to get their system straight. At any rate, she said she was taking care of it and I should get my credit in a few days.... <br><br>Two more weeks go by...and no credit! I SENT SEVERAL EMAILS TO CUSTOMER SERVICE, NONE OF WHICH WERE REPLIED TO. I called again and spoke to a different rep, and he told me that he didn\u0027t know what was going on and he would forward my order\/return info to his manager. I emailed him a few days later to follow up and he told me that return credits take like 6-8 days or so! I was like, \u0022give me my money now\u0022...it had already been several weeks! He didn\u0027t reply back from that. <br><br>Well, today (7\/14) I finally get an email from TGW stating that they have received my return item, and the credit is being processed. Oh and the money will be credited back in \u00225-7 days.\u0022 So...assuming that I\u0027m not being lied to again, when it is all said and done, it will be at least ONE MONTH that it has taken them to give me my money back. <br><br>BOTTOM LINE...I never had any problems with this company UNTIL I had to return something and deal with their customer service. I don\u0027t think they care at all about taking care of the customers...just taking and keeping our money!!! <br><br>I WILL NEVER BUY FROM THEM AGAIN!!! ","link":"http:\/\/www.resellerratings.com\/store\/The_Golf_Warehouse\/comment\/393645#comment393645","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/The_Golf_Warehouse.jpg","store_name":"The Golf Warehouse","username":"mrj78","rating":"1"}, "single");){kind=link}