5/5

posted Oct-19-2005

I was trying to use a $40 off coupon from pricesaving.com for a Samsung ML-2250 laser printer at NextWarehouse, but the coupon was not working. I sent an email to NextWarehous customer service and got a repy within hours from the Sales Manager Kevin Lai. He explained that the coupon I was trying to use was expired, but he provided me with a new coupon code that did work for the same printer. Great, speedy response from Kevin.
I placed the order the same afternoon (Friday). The following Monday morning I got a call from NextWarehouse explaining that my street address was missing (not sure how that happened). The service rep took my correct information over the phone and my order still shipped out that same afternoon. My printer arrived quickly and in perfect condition. Great experience with excellent customer support. BTW, their price before the coupon was already the lowest I could find ($139), after the coupon my price was $99 w/free shipping!

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5/5

posted Nov-25-2004

Absolutely excellent! Ordered a Cannon G6 on Friday night, got a tracking number Sunday night, had my camera on Wednesday morning. And that was with the free shipping (from NJ to CA no less). No phone call hassle, no BS upsale, did everything online just the way I like it. Wasn't the cheapest price I could find, but the peace of mind was worth every extra cent.

This review was modified by mrf666 on December 22 2004 05:40:45 PM

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5/5

posted Mar-21-2003

My experience was good. I ordered a Sony SAT-A65 DirectTV tuner. Price was the lowest I could find and was honored by the merchant. Shipping rates very reasonable (used 1 day shipping, which I rarely do). Product shipped on time and was well packaged. Double boxed and the inner box had no wrinkles, crumples, dents, and was factory sealed with no visible signs of tampering (or having been returned by someone else).

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2/5

posted Mar-20-2003

Product packaging was a little weak. Outer box was too small for inner box. The gap was closed with extra tape. However shipping was quick and product (ReplayTV 5160) did arrive undamaged.

I'm a little dissapointed that a product I paid $472 for is now listed on their web site for $445 thirty days after I placed my order. A low price guerantee would be nice :-)

Merchant does respond to customer feedback.

This review was modified by mrf666 on March 28 2003 10:23:27 AM

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1/5

posted Jul-23-2002

Ordered a black keyboard and received a white one. I'm not even going to attempt the hassle of the return process. I will not buy from this merchant again.

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5/5

posted Jun-25-2002

Good transaction. Ordered an Enermax power supply. Used the "free ground shipping" offer and received my order in two days.

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5/5

posted Jun-25-2002

Had no problems with this merchant. I ordered a replacement carafe for a Cuisinart coffee maker. My order was processed/shipped promptly and arrived in perfect condition.

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5/5

posted Mar-28-2002

Like just about every comment you read for 1coolPC, I have nothing but good things to say. I've purchased several products from them and have always had a great experience. Products ship quickly, response time for anything is excellent. Lastly, I want everyone to know that Bart stands completely behind his lifetime warranty clause. I had a problem with a Zalman cpu cooler about 3.5 months after purchasing/using it. It was replaced IMMEDIATELY - no hassle!

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