5/5

posted Jul-08-2009
alssportinggoods sells Smith sunglasses for prices almost too good to be true, so I was a little skeptical when I ordered. the order arrived very promptly, but unfortunately the wrong item was shipped. I emailed customer service. they didn't respond within a couple of days, so I followed up. this time, I was immediately called back by a representative who offered an exchange. I sent back the wrong item and got the new one without problems. they even sent the more expensive, polarized version because they didn't have the item I'd originally ordered in stock. highly recommended.