36,422 stores
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36,422 stores1,204,506 reviews 5780 shoppers online now
 Total Reviews | 2 |
 Helpful Reviews | 1 |
| Forum Posts | 0 |
| Homepage | |
 Member Since | 19-Apr-04 |
| Last visit | First visit! |
Check out all the stores loved by mrcandyman
| CritiCool. Solutions |  |
Check out all the stores reviewed by mrcandyman
| CritiCool. Solutions |  |
| Vibe Computers |  |
mrcandyman likes these stores the least and has left a poor review for them.
| Vibe Computers |  |
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posted May-11-2004 
This review was modified by 
![Share](javascript:share_rating({"review_body":"Excellent service. He was in the middle of a busy move due to unforseen circumstances and always kept me well informed. Package was shipped promptly and in good packaging. Everything works great, including their own brand-name reservoir.","link":"http:\/\/www.resellerratings.com\/store\/CritiCool_Solutions\/comment\/141185#comment141185","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/CritiCool_Solutions.jpg","store_name":"CritiCool. Solutions","username":"mrcandyman","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Horrible communication between customer and sales staff. Despite me sending the correct billing information 4 times they still would not enter it correctly. They left out my middle initial, which is required for my credit card. For some reason, despite me telling them they left it out, they continued to do so.<br><br>I also asked on their forums about this and the moderators said such questions would not be tolerated and deleted the message shorly after. Calling them resulted in nothing but the retched squeal of a fax machine. Today I cancelled my order. I needed the parts I ordered and they did not deliver, not due to lack of stock, but due to sheer incompetence.<br><br>In Reply to response: I e-mailed them the billing address those times...it had NOTHING to do with their post form. Like I said, the same billing information has been used multiple times at other online retailers without a single problem.","link":"http:\/\/www.resellerratings.com\/store\/Vibe_Computers\/comment\/137647#comment137647","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Vibe_Computers.jpg","store_name":"Vibe Computers","username":"mrcandyman","rating":"1"}, "single");){kind=link}
“We're sorry to hear about your experience mrcandyman.
To clarify a few points:
All orders are placed online, therefore you would have left out your middle initial, not Vibe staff. However, this was not the problem with your order.
The information you provided on your order did not match the information on your credit card, and therefore we were unable to further process your order until the correct information was submitted. Since we never received your complete billing address, we could not take further action.
Most customers appreciate the extra steps we take to ensure accuracy of their information which help combat credit card fraud.
With regards to the phone problem, perhaps you dialed the wrong number - our sales staff answer phones during our office hours, and should all of our lines be busy you would reach our mail box.
Regards,
Vibe PR”