1/5
posted Oct-27-2011
Maralyn (Customer Service Manager)-
I'm appalled at the way your company does business. I placed an order for over $5000, with the understanding that it was to be delivered on or before October 12th - as it stated in the original PO Order. I made sure that date was included as that was a make or brake deal for me when placing the order. When I called on the 12th to see where my order was, I was told that it had not shipped and was not going to be shipped because the company was going on vacation for 10 days and closing at 3pm. This was NEVER told to me when I placed the order and I assume with such a long company vacation, this was known in September when the order was placed. I asked to speak with Accounts Receivable to CANCEL my order however, I was told everyone left for vacation and I would have to wait until they get back for a FULL credit. I asked for a note to be placed in the computer that I called and wanted to cancel my order. My store opening was scheduled for that weekend- 6 children's birthday parties with NO furniture. I had no choice but to rent furniture as to not disappoint my customers and not ruin my reputation; not to mention disappoint several children when they arrived and found out that we would not be able to have their Birthday Parties.
I find it inconceivable that you end your last email with "I am very sorry that our orders were delayed and that you were inconvenienced"- that is correct "your" orders were delayed, no fault of my own, and that I was "inconvenienced", however you are asking me to pay the shipping for items that are now useless to me as I don't have tables and chairs that match (4 lockers that randomly showed up over a week late & labeled on the shipping receipt as desks). I had since placed an order with a reputable furniture company that not only understood my circumstance but rushed shipped it at no additional cost so that I would have the furniture the following weekend.
I expect a FULL credit including the shipping cost for the order that was placed, with the exception of the chalk board, which was delivered on time and the inch worm, also delivered on time. I'm not paying for your mistakes and would NEVER expect my customers to pay for mine. I expect this to be taken care of immediately.
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![Share](javascript:share_rating({"review_body":"Maralyn (Customer Service Manager)-<br><br>I\u0027m appalled at the way your company does business. I placed an order for over $5000, with the understanding that it was to be delivered on or before October 12th - as it stated in the original PO Order. I made sure that date was included as that was a make or brake deal for me when placing the order. When I called on the 12th to see where my order was, I was told that it had not shipped and was not going to be shipped because the company was going on vacation for 10 days and closing at 3pm. This was NEVER told to me when I placed the order and I assume with such a long company vacation, this was known in September when the order was placed. I asked to speak with Accounts Receivable to CANCEL my order however, I was told everyone left for vacation and I would have to wait until they get back for a FULL credit. I asked for a note to be placed in the computer that I called and wanted to cancel my order. My store opening was scheduled for that weekend- 6 children\u0027s birthday parties with NO furniture. I had no choice but to rent furniture as to not disappoint my customers and not ruin my reputation; not to mention disappoint several children when they arrived and found out that we would not be able to have their Birthday Parties.<br><br>I find it inconceivable that you end your last email with \u0022I am very sorry that our orders were delayed and that you were inconvenienced\u0022- that is correct \u0022your\u0022 orders were delayed, no fault of my own, and that I was \u0022inconvenienced\u0022, however you are asking me to pay the shipping for items that are now useless to me as I don\u0027t have tables and chairs that match (4 lockers that randomly showed up over a week late & labeled on the shipping receipt as desks). I had since placed an order with a reputable furniture company that not only understood my circumstance but rushed shipped it at no additional cost so that I would have the furniture the following weekend.<br><br>I expect a FULL credit including the shipping cost for the order that was placed, with the exception of the chalk board, which was delivered on time and the inch worm, also delivered on time. I\u0027m not paying for your mistakes and would NEVER expect my customers to pay for mine. I expect this to be taken care of immediately. ","link":"http:\/\/www.resellerratings.com\/store\/Hertz_Furniture\/review\/910980#comment910980","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Hertz_Furniture.jpg","store_name":"Hertz Furniture","username":"mrandall00","rating":"1"}, "single");){kind=link}
“I'm so sorry your order was mishandled; I can see why you'd be upset.
We're proud of our 45 years of service to our customers and we're glad we were able to take care of this for you once you contacted us.
If we can help you with anything else please call us at 866-676-7976.”