1/5

posted Sep-13-2011

Don't do business with this company. They sent me a "red fusion" shirt that looked nothing like the picture. And after I returned it, they admitted that all of them looked like that. Instead of giving me a reimbursement, they told me to wait for the next shipment of shirts.

I waited 6 weeks without hearing a word from them. When I contacted them again, they told me that they'd never get it. Apparently they have a deceptive product and don't want to change their advertising; hoping that most people won't bother to return it.

Then, without offering me an immediate refund, they asked "Is there anything else I can get for you?". When I requested a refund, they didn't give me the shipping back--not even my side of it--insisting that it's against their policy, and that I talk to their supervisor.

So I sent this excerpt from their return policy to both them and their supervisor:

"If sending an item back due to a warehouse error or mistake on our behalf you are entitled to a credit for your return shipping to rectify the issue."

After which I never heard back from them. So I lost lots of time and over $10 in shipping.

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