1/5

posted Dec-05-2007

Mobile Planet is sluggish with backorders, and they don't reply to emails.

I ordered a hard drive from them a month ago, and it STILL hasn't arrived! The item needed to be backordered, and their site said it would take 9 days to ship. After 9 days, it still said 'item is out of stock and awaiting shipment'.

So I emailed them to see what was going on. No reply. Then I called their customer service line, and the guy told me it would take 4 to 6 weeks. For THEM to get it! That would've been nice to know at the time of my order. He also said he would have the backorders department send me an email with an ETA. It's been a week, and I haven't received that email. I emailed them again, to try to push things along. Again, no reply.

Two unreplied emails in a month, and a broken promise from customer service. Customer service at its worst!

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