1/5
posted Mar-08-2013
Worst customer service ever. I've had numerous problems with Verizon, and while most of their representitives have been smiling and polite, their policies are rubbish. They purposefully misdirect, and send you along to someone else without ever providing any actual help. It was infuriating. My most recent problem was that my phone which was within a few days of being due for an upgrade, deleted all of my contacts. So I brought it to a verizon store, and after waiting for over an hour (there was only one customer in the entire store), was told rather rudely to go home and try backup assistant (they wouldn't assist me with this in the store), which I'd definitely used before. So I tried online, but could only get backup assistant to work on one of the phones in my family plan (and it wasn't mine). SoI went to another store, and they told me that I was due for an upgrade at the end of the month anyways, and the best bet was probably just to wait and replace the glitchy phone. After going to another store and hearing the same thing, and calling the company (I was transferred 8 times) that was what I decided to do. About a week before the upgrade the phone died entirely. So on the day I was to get the upgrade I went back to the store where i had received the friendliest service, and they told me I wasn't due for an upgrade for another month (after four visits to stores, calling, and checking online I was quite positive I was), but asked if I was interested in buying a 600$ smartphone, or buying a basic phone for about 250$ without the significant upgrade discount. After a good bit of arguing, the representative told me that my insurance on the damaged phone was still good (which I didn't think it was), and that I could have a replacement shipped for 50$. Why I should pay $50 for a phone that I already paid insurance on (and is probably only worth about 20 at this point) I couldn't understand, but I was desperate and agreed. But instead of helping me do this in the store, the employee sent me home with a piece of paper with a phone number to call for help (they claimed it was impossible to do in the store). After two days of submitting claims, and trying to get a hold of the company, they finally sent the replacement phone. I never got back any of my contacts, pictures, or texts. If someone had told me the insurance was still good in the first place the whole thing would have been so much easier, but instead they just kept trying to convince me to buy expensive smartphones and new phones at full price.
And that's only my most recent complaint
59,986 stores
1,898,821 reviews
Over 250,000 shoppers online now
Total Reviews
Helpful Reviews
Homepage
Last visit
![Share](javascript:share_rating({"review_body":"Worst customer service ever. I've had numerous problems with Verizon, and while most of their representitives have been smiling and polite, their policies are rubbish. They purposefully misdirect, and send you along to someone else without ever providing any actual help. It was infuriating. My most recent problem was that my phone which was within a few days of being due for an upgrade, deleted all of my contacts. So I brought it to a verizon store, and after waiting for over an hour (there was only one customer in the entire store), was told rather rudely to go home and try backup assistant (they wouldn't assist me with this in the store), which I'd definitely used before. So I tried online, but could only get backup assistant to work on one of the phones in my family plan (and it wasn't mine). SoI went to another store, and they told me that I was due for an upgrade at the end of the month anyways, and the best bet was probably just to wait and replace the glitchy phone. After going to another store and hearing the same thing, and calling the company (I was transferred 8 times) that was what I decided to do. About a week before the upgrade the phone died entirely. So on the day I was to get the upgrade I went back to the store where i had received the friendliest service, and they told me I wasn't due for an upgrade for another month (after four visits to stores, calling, and checking online I was quite positive I was), but asked if I was interested in buying a 600$ smartphone, or buying a basic phone for about 250$ without the significant upgrade discount. After a good bit of arguing, the representative told me that my insurance on the damaged phone was still good (which I didn't think it was), and that I could have a replacement shipped for 50$. Why I should pay $50 for a phone that I already paid insurance on (and is probably only worth about 20 at this point) I couldn't understand, but I was desperate and agreed. But instead of helping me do this in the store, the employee sent me home with a piece of paper with a phone number to call for help (they claimed it was impossible to do in the store). After two days of submitting claims, and trying to get a hold of the company, they finally sent the replacement phone. I never got back any of my contacts, pictures, or texts. If someone had told me the insurance was still good in the first place the whole thing would have been so much easier, but instead they just kept trying to convince me to buy expensive smartphones and new phones at full price. <br>And that's only my most recent complaint","link":"http:\/\/www.resellerratings.com\/store\/Verizon_Wireless\/review\/2481219#comment2481219","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Verizon_Wireless.jpg","store_name":"Verizon Wireless","username":"mozzy-o","rating":"1"}, "single");){kind=link}