4/5

posted Oct-06-2009
In summary, all's well that ends well.
I ordered an Acer AS1410 notebook from 1saleaday last week, when they were offering an extremely good price, and with 3gb RAM as opposed to the 2gb offered by all other online retailers in the US.
Immediately after ordering, I received a confirmation email. So far so good.
The next day, I checked the site, and noticed that the order was marked as "shipped ground". Great! However, there was *no* tracking information, and I had received no email notification.
I saw on here that they are Brooklyn-based, so assumed shipping would take 1-3 days to me in Washington, DC as it typically does from NYC.
After the weekend passed with no further communication, I got a bit worried, and emailed support@1saleaday.com asking for tracking/shipping information.
Today, with no notice, I got the laptop delivered by Fedex (a seemingly long 7 days after it was marked shipped). Normally, I come home in the afternoon when I know to expect a package. Fortunately, my roommate was home and was able to sign for it.
It appears that 1saleaday is drop-shipping from Shanghai to distribution centers around the USA and thence to the customer, via Fedex Ground. That's okay. The issue is that they communicate their shipping schedule VERY POORLY to their customers, and don't respond to email. In my case, I ended up getting the product 7 days after the order, which is not great but acceptable I suppose. If 1saleaday would make just a *little* more effort to communicate shipping and tracking information, I'm sure they'd have more fully satisfied customers.
UPDATE: A couple hours after receiving the package by Fedex, I got an email from 1saleaday. They were apologetic and said the product was "being shipped" and I would receive an email soon. They don't seem to know what their shipper is actually doing. Oh well...

This review was modified by
moxfyre on October 08 2009 06:21:37 PM