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posted Apr-18-2012 
This review was modified by 
![Share](javascript:share_rating({"review_body":"Ordered a gun. Came broken. Airsplat made me pay the shipping for their broken product. They sent me back the same broken gun with different problems missing parts. Still trying to work it out. They give you generic answers and don\u0027t care if you get a lemon. <br>Finally received a new UN broken gun. Airsplat called me and asked me to change my review, they would send me extra bbs. HA. I wonder how many others they called and bribed. I will not buy from there again! They sent me a broken used gun! Made me pay the shipping, but first had me buy bbs not made in China, even though the gun was made in China. Your right Airsplat it\u0027s not in your policy to pay for return shipping, but I did not get what I paid for originally. I did not get a working brand new gun. I do now. Finally. Even this brand new gun came with a baggie of tools and an extra spring. The first gun was used and scratched and you did not take it back easily. Shame on you. I also did not appreciate you generic answers to my calls and E-mails. Poor poor, customer service!","link":"http:\/\/www.resellerratings.com\/store\/Airsplat\/review\/1464363#comment1464363","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Airsplat.jpg","store_name":"Airsplat.com","username":"morrisonss5","rating":"1"}, "single");){kind=link}
“"We never intend for our customers to go through any issues with a damaged item
In this situation unfortunately the customer may have received a damaged item, we processed the warranty as promptly as we could within our policy. However it is stated that the return shipping is not covered under our warranty. We do offer return shipping at our cost to ease the sting of sending an item back.
Unfortunately it looks like there was another issue with the item and we have agreed to replace the gun with a brand new one as well as provide them with a shipping label to send the defective item back. We offered BB's for free of charge to ease any discontentment about the situation.
We ship all items in the condition that they are received in from the manufacturer. Upon receipt of the original "used" rifle, it was determined to be in new condition. The item was repaired and returned to the customer. Upon receipt, the second time, the entire item was replaced with a brand new model.
We welcome any questions or comments from all of our customers, please call us at 626-851-8111 you can also email us at info@airsplat.com"”