1/5

posted Dec-09-2009

Don't ever order anything from ClubMac! On November 20th, I ordered an Ipod with free engraving. Website said it was in stock, would ship quickly, which was what I wanted, since it was a birthday present (birthday was on 12/1). Unfortunately the problems started immediately - there was no place during the ordering process to state what I wanted engraved. Tried to call, couldn't get anyone to help me. A few days later, I get an e-mail addressed to some guy named Richard (I'm female) telling me I failed to provide engraving info and they won't ship til I call them. No apologies from them for calling me by the wrong name, or for the fact that I'd already tried to get them the engraving info. They told me they'd engrave it and ship it that same day. Three days later, they shipped it - TO THE WRONG ADDRESS! They shipped it to me, instead of to the Ship To address provided during the ordering process (which is in a different state than where I live) - keep in mind that they even sent me an e-mail after I ordered thanking me for the order and it clearly showed the proper Ship To address. Had to make even more phone calls and forward them their own e-mail showing the address they were supposed to ship to. They did contact the shipping company to re-route the shipment, which does look like it happened (even though it did get to my city before being intercepted) but it still hasn't been delivered to the right address, maybe it will get there tomorrow, almost three weeks after I ordered, and way late for the birthday.

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