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posted Sep-11-2012

GOOD MORNING. HERE WE GO AGAIN. I PURCHASED UNITED NATIONS VOL 1 AND VOL 2, CHEZ NOUS, AND A RANGERS T-SHIRT ON JULY 23, 2012. I MADE MY ORDER THROUGH THE SAN ANTONIO, TX STORE. MARK CANCELLED MY UNITED NATIONS VOL 1 AND 2 BECAUSE IT WAS NOT IN STOCK BUT INSTEAD SENT ME A COMBINED EDITION. SINCE THE TWO VOLUMES OF UNITED NATIONS WAS CANCELLED WRONG IN THE SYSTEM, I WAS CHARGED AND SUPPOSEDLY SENT A UNITED NATIONS VOL 1 FROM LUBBOCK, TX AND UNITED NATIONS VOL 2 FROM CLARKSVILLE, TN. OUT OF ALL OF THE BOOKS FROM MULTIPLE STORES I WAS SUPPOSED TO RECEIVE AND MISTAKENLY CHARGED, I HAVE ONLY RECEIVED TWO. I HAVE BEEN IN CONTACT WITH NEEBO EVER SINCE THIS ERROR WAS MADE. I RECEIVED THE UNITED NATIONS VOL 2 WHICH I DID NOT ORDER FROM CLARKSVILLE, TN ON AUGUST 17 WHICH I WAS TOLD TO SEND BACK FOR REFUND BY AUBREY BUT WAS WAITING ON WHETHER TO SEND TO STORE OR WAREHOUSE. ON AUGUST 22ND, I INFORMED AUBREY YOUNG THAT I STILL HAD NOT RECEIVED MY BOOKS AND WOULD HAVE TO BUY EBOOKS WHICH SHE SAID SHE ABSOLUTELY AGREED AND THAT SHE WOULD BE IN CONTACT WITH THE STORES FOR A FULL REFUND. ON AUGUST 28 (36 DAYS AFTER INITIALLY PLACING MY ORDER) I RECEIVED MY CHEZ NOUS BOOK FROM NORTH CAROLINA WHICH SCHOOL HAD STARTED THE DAY PREVIOUS AND I WAS FORCED TO BUY AN EBOOK. THE BOOK WAS NOT OPENED AND STILL IN ORIGINAL PACKAGING AND I INFORMED THE REP I WAS WORKING WITH , AUBREY, WHICH SHE INFORMED ME THAT SHE WOULD BE SENDING ME A SHIPPING LABEL AND I NEVER HEARD BACK FROM HER SINCE AUGUST 29TH. I HAVE COPIES OF ALL EMAILS IF YOU WOULD LIKE TO SEE. I HAVE BEEN REFUNDED FOR CHEZ NOUS VOLUME 1 FROM LUBBOCK, TX AND FOR THE TSHIRT AND COMBINED UNITED NATIONS FROM SAN ANTONIO, TX. I HAVE SENT OUT UNITED NATIONS VOL 2 FROM CLARKSVILLE, TN AND CHEZ NOUS FROM CHARLOTTE, NC TO THE WAREHOUSE AFTER SPEAKING WITH A REP NAMED JANELLE WHO ASSURED ME THAT I WOULD BE REFUNDED FOR THOSE TWO. SO HERE IS MY PROBLEM. I AM STILL WAITING ON THE REFUND FOR CHEZ NOUS AND UNITED NATIONS VOL 2. I HAVE CHECKED MY ACCOUNT ON NEEBO AND IT STILL DOES NOT REFLECT THE CORRECT INFORMATION. UNDER CURRENT RENTALS IT STILL SHOWS 2 UNITED NATIONS AND WHEN I CLICK ON PRINT LABLE IT SHOWS 4 COPIES OF UNITED NATIONS. IF ANYTHING, SINCE I AM STILL WAITING ON MY REFUND IT SHOULD ONLY SHOW 1 RENTAL WAITING TO BE RETURNED BEING THAT I NEVER RECEIVED THE COPY FROM LUBBOCK AND HAVE ALREADY BEEN REFUNDED FOR THAT COPY AND I WAS ALSO REFUNDED FOR THE COMBINED COPY FROM SAN ANTONIO THAT I NEVER RECEIVED AND THAT NEVER APPEARED ON MY NEEBO ACCOUNT! PLEASE CORRECT. I AM ALSO VERY UPSET THAT I WAS TOLD BY NATALIE THAT IT WAS MY FAULT IN TAKING A CHANCE TO ORDER MY BOOKS TO AN APO AE ADDRESS THEREFOR I COULD NOT BE GUARANTEED A REFUND. IS IT MY FAULT THAT I WAS SENT 2 ADDITIONAL BOOKS THAT WERE NOT TO BE SENT OUT TO ME? IS IT ALSO MY FAULT THAT I NEVER RECEIVED THE COOKS WITHIN 21 DAYS IN ORDER TO SEND BACK FOR A REFUND? I RECEIVED THIS EMAIL FROM NATALIE AFTER SPEAKING WITH AUBREY AND PAUL THAT THERE HAD BEEN A MISTAKE AND I WOULD BE REFUNDED EVEN FOR THE BOOKS THAT I ORDERED BUT NEVER RECEIVED. APO AE MAIL IS NOT THE SAME AS INTERNATIONAL MAIL AND IT ONLY TAKE 7 DAYS TO GET HERE IN GERMANY TO MY APO BOX. http://faq.usps.com/eCustomer/iq/usps/request.do?create=kb:USPSFAQ&view()=c%5Bc_usps07261%5D&varset(source)=sourceType:embedded I HAVE SINCE SPOKEN WITH JANELLE AND WAS TOLD TO SEND BOTH BOOKS BACK TO WAREHOUSE FOR A GUARANTEED FULL REFUND. THANK YOU, MYRA

This review was modified by mlwebber on September 11 2012 04:34:08 AM

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