3/5
posted Aug-13-2009
I purchased a Seasonic power supply (expensive and supposed to be top quality) I monitor the power draw of all my devices and the computer was only drawing 200watts but after less than 1 week my 500 watt power supply let out a loud POP and my computer turned off.
I sent in the PS for a replacement and after a week heard nothing from newegg (uncommon). I went on their chat service and was told they had no idea and just to wait some more.
I called their 800 number and spoke to a person and was told that time because I had sent in the rebate that the Power supply now had to be sent back to the manufacture and they had no idea how much longer that would take.
I tried to leave a review on Neweggs site and was notified they refused to post my review (even though it had nothing bad in it)
This is not the first time as I have made 10's of thousands of dollars in purchases from them. This is however the last straw and I am tired of the poor customer service from them.
Normally people complain that rebates take forever but I have had no trouble waiting for them...I do however have a problem when a company like Newegg refuses to stand by the products they sell.
So please whoever reads this know that anything you purchase from Newegg that has a rebate may not be handled by them.
UPDATE:8/18
Apparently due to this review Newegg shipped out a replacement PS. I would normally say THANKS but honestly they should have done it in the beginning.
While I have had no trouble collecting on a rebate from a product from Newegg this policy worries me and I have not been told 1 way or the other if they have remedied the practice of making you deal direct with the mfgr or not.
I would suggest checking before buying an item with a rebate....
UPDATE:9/2
I sent Alex Villarino an email on 8/26 asking if this had been fixed and have not heard from them. It looks like as long as they sent me a PS the issue is closed. This kind of sucks to me as I would have preferred to have the issue resolved so others didnt have to go through this,
UPDATE: 9/29
I was contacted by Joshua from Newegg and explained my position again. He mentioned that this policy is explained in their Help/Info section (a long drawn out section that I have never seen nor would read)
however I feel it should "ALSO" be included in their return policy tabs (something I click on/read quite often) for each item.
So according to Newegg we might be at a stalemate....
So am I just being too picky? Il let you decide.
UPDATE: 12/1
OK last week the Seasonic 500 that replaced the first one died. Im not going through this baloney again (Im just throwing this junk away.
I would seriously stay away from these poorly made power supplies (Seasonic 500 only)
Thanks Newegg for at least posting my review on this PS on ur site (last few reviews of different items I tried to post wernt accepted)
This review was modified by
mkmods on December 01 2009 11:35:52 AM
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posted Aug-13-2009 
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![Share](javascript:share_rating({"review_body":"Where is the love here??? Poor ZZF..<br><br>While their customer service is not up to the other Famous Online Comp parts seller they have been fast to ship, the free shipping is a great and the cost of overnight shipping is very reasonable. <br><br>I have placed a bunch of orders and its extremely rare that I have a complaint. <br><br>Returning stuff thats another matter, not the easiest\/smoothest thing to do but as long as the parts are inexpensive and the shipping is free Il chance it any day.","link":"http:\/\/www.resellerratings.com\/store\/ZipZoomFly\/comment\/518309#comment518309","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/ZipZoomFly.jpg","store_name":"ZipZoomFly.com (Formerly Googlegear)","username":"mkmods","rating":"4"}, "single");){kind=link}
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![Share](javascript:share_rating({"review_body":"I purchased a Seasonic power supply (expensive and supposed to be top quality) I monitor the power draw of all my devices and the computer was only drawing 200watts but after less than 1 week my 500 watt power supply let out a loud POP and my computer turned off.<br>I sent in the PS for a replacement and after a week heard nothing from newegg (uncommon). I went on their chat service and was told they had no idea and just to wait some more.<br>I called their 800 number and spoke to a person and was told that time because I had sent in the rebate that the Power supply now had to be sent back to the manufacture and they had no idea how much longer that would take.<br>I tried to leave a review on Neweggs site and was notified they refused to post my review (even though it had nothing bad in it)<br>This is not the first time as I have made 10\u0027s of thousands of dollars in purchases from them. This is however the last straw and I am tired of the poor customer service from them.<br>Normally people complain that rebates take forever but I have had no trouble waiting for them...I do however have a problem when a company like Newegg refuses to stand by the products they sell.<br>So please whoever reads this know that anything you purchase from Newegg that has a rebate may not be handled by them.<br><br>UPDATE:8\/18<br>Apparently due to this review Newegg shipped out a replacement PS. I would normally say THANKS but honestly they should have done it in the beginning.<br><br>While I have had no trouble collecting on a rebate from a product from Newegg this policy worries me and I have not been told 1 way or the other if they have remedied the practice of making you deal direct with the mfgr or not.<br><br>I would suggest checking before buying an item with a rebate....<br><br>UPDATE:9\/2<br>I sent Alex Villarino an email on 8\/26 asking if this had been fixed and have not heard from them. It looks like as long as they sent me a PS the issue is closed. This kind of sucks to me as I would have preferred to have the issue resolved so others didnt have to go through this,<br><br>UPDATE: 9\/29<br>I was contacted by Joshua from Newegg and explained my position again. He mentioned that this policy is explained in their Help\/Info section (a long drawn out section that I have never seen nor would read) <br><br>however I feel it should \u0022ALSO\u0022 be included in their return policy tabs (something I click on\/read quite often) for each item.<br>So according to Newegg we might be at a stalemate....<br><br>So am I just being too picky? Il let you decide.<br><br><br>UPDATE: 12\/1<br>OK last week the Seasonic 500 that replaced the first one died. Im not going through this baloney again (Im just throwing this junk away.<br>I would seriously stay away from these poorly made power supplies (Seasonic 500 only)<br><br>Thanks Newegg for at least posting my review on this PS on ur site (last few reviews of different items I tried to post wernt accepted)","link":"http:\/\/www.resellerratings.com\/store\/Newegg\/comment\/489648#comment489648","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Newegg.jpg","store_name":"Newegg.com (USA)","username":"mkmods","rating":"3"}, "single");){kind=link}
“Dear mkmods,
Thank you for taking the time to post your informative review. We greatly apologize for any inconvenience caused by this RMA issue, and we assure you that we would never intentionally cause for you to ever be dissatisfied with our services.
At your earliest convenience, please contact Alex at 800-390-1119 ( dial 25040 immediately ) or email him at alex.a.villarino@newegg.com for further assistance.
Sincerely,
Newegg.com (USA) ”