1/5

posted Dec-07-2008

This was a very disappointing experience. The sales service was good. A person over the phone answered my questions about different rotor and pad manufacturers. The parts were delivered on time, but they shipped the wrong ones. The company acknowledged they made a mistake and said they would exchange them, but first had to 'investigate' the source of the problem. I called repeatedly to check on the status of the return but they stopped calling me back. I'm disputing the charge with my credit card company and will sue them in small claims court if I have to. You can't ship the merchandise back to them without an authorization code; this is stated in the fine print on the website. If they won't give you that code you can't return the parts. If you ship the parts without the code they deny the shipment. This is the first time I've been burned on a web purchase; too bad for me the parts were so expensive.

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