1/5

posted Jun-04-2010

Awful experience.

Fist sent my near dead battery to them in march of 2009. After almost 4 weeks and several inquiries they inform me that my circuit board is dead and they must order me a new one. After a couple more weeks go buy I am told the technician is having difficulties with the battery. I have my battery shipped back to me 2 MONTHS after i submitted it. When I receive it it only holds a 50% charge. Since I was leaving the country the DAY it arrived I held on to it for the next 7 months. Upon my return I sent it back for warranty service. After a couple of weeks of waiting I am told that the circuit board is bad and they must order a new one. After not so politely pointing out to them we already went through this process a year ago, my battery magically is shipped back a couple of days later. It held a 25% charge. Not only that but they shipped it to my old address which they confirmed as having been change once i notified them. After much arguing they refused to give me a refund. I send the battery back to them AGAIN for warranty work. Another month of waiting and again they ship my battery to my old address. This time i think its lost as the manager of the apartment cant locate it and batteryrefill haven't received it back. They failed to repair my battery at LEAST twice, most likely all 3 times. They wasted $90 of my money and several months of my time. I have never written an online review before but this was such a horrible experience I had to share.

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