1/5
posted Mar-01-2012
I ordered a pair of glasses on Coastal.com after the website promised that they would be prepared within a day or two, and then shipped with a shipping method that would only take 3 to 5 days, a must because I needed them before a trip.
After ordering, the website said my glasses wouldn't be delivered until 2/3, so I was concerned and contacted customer service. They assured me that my glasses had been shipped on 1/19, and that I would indeed receive them in 3 to 5 days. I was also supplied with a tracking number, which, curiously, did not work.
I found out today that they outright LIED to me. My glasses were not shipped until today, 1/24, a full five days AFTER they said they shipped. This means my glasses will not reach me until next week. I am requesting a return (which I'm sure will be a hassle) and I will NEVER do business with this company again.
Edited to add:
I originally ordered a pair of glasses on 1/15. They took THREE WEEKS to get here (after I was promised they'd be shipped in three days). They didn't fit (and I was fed up with the company) so I sent them back in early February. As of March 1st, I STILL haven't gotten my refund, which they claim takes 4 to 6 weeks. This is absolutely ridiculous, because it's a simple refund on a credit card.
Make sure you're aware of their horrendous return policy before purchasing, though you'd be safer staying FAR, FAR AWAY from this site and buying glasses/contacts from a more reputable place.
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![Share](javascript:share_rating({"review_body":"I ordered a pair of glasses on Coastal.com after the website promised that they would be prepared within a day or two, and then shipped with a shipping method that would only take 3 to 5 days, a must because I needed them before a trip. <br><br>After ordering, the website said my glasses wouldn\u0027t be delivered until 2\/3, so I was concerned and contacted customer service. They assured me that my glasses had been shipped on 1\/19, and that I would indeed receive them in 3 to 5 days. I was also supplied with a tracking number, which, curiously, did not work.<br><br>I found out today that they outright LIED to me. My glasses were not shipped until today, 1\/24, a full five days AFTER they said they shipped. This means my glasses will not reach me until next week. I am requesting a return (which I\u0027m sure will be a hassle) and I will NEVER do business with this company again.<br><br>Edited to add:<br><br>I originally ordered a pair of glasses on 1\/15. They took THREE WEEKS to get here (after I was promised they\u0027d be shipped in three days). They didn\u0027t fit (and I was fed up with the company) so I sent them back in early February. As of March 1st, I STILL haven\u0027t gotten my refund, which they claim takes 4 to 6 weeks. This is absolutely ridiculous, because it\u0027s a simple refund on a credit card. <br><br>Make sure you\u0027re aware of their horrendous return policy before purchasing, though you\u0027d be safer staying FAR, FAR AWAY from this site and buying glasses\/contacts from a more reputable place. ","link":"http:\/\/www.resellerratings.com\/store\/Coastal_com\/comment\/1190183#comment1190183","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Coastal_com.jpg","store_name":"Coastal.com","username":"misdy","rating":"1"}, "single");){kind=link}