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All 1 Customer Review(s) | by miket156

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LL Bean
Rating 2/10
modified review posted Jul-31-2013

“LL Bean has to offer other Mfg product lines that are made in Asia, in order to compete. They had to change their exchange-replacement-refund policy due to the global economy. Overall, their products are of very good quality, there prices are about the same as other major on-line resellers.

My major beef is their Customer Service "Carousel" system of responding to email complaints and questions. A complaint that requires some details and requests from LL Bean for more information. The next rep that reads my response doesn't read the original email I sent and I get a worthless answer to my original complaint. I email a reply and get an apology and more FLUFF. Terrible Customer Service system.

I have done business with LL Bean for over 40 years. I will no longer look at LL BEAN first when shopping for my outdoor gear and clothes. Lowest price for similar product now gets my business. ”

modified review This review was modified by miket156 on July 31 2013 07:38:40 AM

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Reviewer Stats

Total Reviews 1
Helpful Reviews
Forum Posts 0
Member Since 31-Jul-13
Last visit First visit!

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  LL Bean Rating 2/10