1/5

posted May-30-2013

I booked a car through priceline, and when I got to the location over 1400 miles away, the rental company refused to rent the car to be because I was using a prepaid card. So here I am 1400 miles away from home with no car, I booked the reservation with the card that I was picking it up with, Priceline had no indicators that the prepaid card might be an issue, they have no problem stating about the holds that the company could place on your card but not that a prepaid card could not be used, I contacted Priceline and the only thing they offered was a refund. I was stuck at the airport with no car. What an embarrassment. I contacted family finally to help and tried to get priceline to make and adjustment on who's name it was under and they refused. What kind of customer Service is that. I will never use Priceline, and will be telling all that I know of this experience.

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1/5

posted Jan-05-2011

I was considering becoming a first time shopper with this company but upon my first question the person that I spoke with was very rude. I work in the Customer Service field on a daily bases, and I know that If I spoke with our clients this way I would be terminated on the spot. I would rather spend full price from canon then purchase anything from this company.

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