1/5

posted Dec-16-2010

I have filed a complaint with the Better Business Bureau against Letterfolders.com AKA Acedepot.com

Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F.

Reasons for this rating include:
53 complaints filed against business
Failure to respond to 4 complaints filed against business.
5 complaints filed against business that were not resolved.
BBB processed a total of 53 complaints about this company in the last 36 months, our standard reporting period. Of the total of 53 complaints closed in 36 months, 22 were closed in the last year.

These complaints concerned :
+ 2 regarding Advertising Issues
1 - Advertisement misrepresented a product
1 - None of the Above - Advertising Complaint Issue

+ 3 regarding Billing or Collection Issues
3 - None of the Above - Credit, Billing or Collection Complaint Issue

+ 10 regarding Delivery Issues
1 - Late delivery of products
7 - Non-delivery of products
1 - Non-delivery of services
1 - None of the Above - Delivery Complaint Issue

+ 4 regarding Product Issues
4 - Defective, damaged, or incorrect product received

+ 33 regarding Refund or Exchange Issues
12 - Failure to honor promised refunds, exchanges, or credit
20 - Failure to honor refund, exchange or credit policies
1 - None of the Above - Refund or Exchange Complaint Issue

+ 1 regarding Sales Practice Issues
1 - None of the Above - Sales Complaint Issue


These complaints were closed as:
+ 29 Resolved
8 - Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
20 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
1 - Complaint was settled through arbitration in accordance with their BBB agreement.

+ 15 Administratively Closed
9 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
5 - Company agreed to arbitration in accordance with their BBB agreement, but the consumer declined.

+ 4 No Response
4 - Company failed to respond to BBB to resolve or address the complaint issues.

+ 5 Unresolved

The BBB that will handle my complaint is:
BBB of New Jersey
(Trenton, NJ)
1700 Whitehorse Hamilton Sq. Rd St D-5
Trenton, NJ 08690-3596
Phone: (609)588-0808
Fax: (609)588-0546
Email: info@trenton.bbb.org
Web: http://www.trenton.bbb.org

I spoke and emailed Chris@acedepot.com and he issued me an RMA to return defective equipment on 2/9/10. I returned the equipment and emailed the RMA and tracking information to info@letterfolders.com. Since then, I have not received any refund for the equipment or a replacement. Chris called me in August after I contacted the company about a refund and told me that a credit was issued back to the credit card. There has not been a credit issued against the card. I have since emailed Chris requesting specific refund information to track the credit.

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