1/5

posted Jan-31-2005

I ordered a Sony HDTV 36XS955 and a matching stand from this vendor on 1/4/05. My card was charged on 1/5/05 for the entire order. On 1/7/05 the stand was delivered but no TV. I called and was told that the TV was due to go out that day and I should receive a confirminig e-mail later that day or the next business day. After receiving no such e-mail I called back two business days later and was told the TV might go out the next day but to call to check. When I called the next day I was told it would not be available until the next week (all this time their website showed the product in stock). I cancelled my order and requested a prepaid DHL label to return the matching stand and asked for a full refund, which they siad I would get. They sent the prepaid return DHL label and I sent the stand back. After confirming the TV stand arrived back to their warehouse and after waiting another three days for a refund I e-mailed and sent a letter again requesting a refund. The next day, after no response, I called requesting a refund and got voice mail. After receiving no return call or e-mail, I contacted my credit card company to dispute the charge. Good thing I kept all the records. Bad company.

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