1/5
posted May-10-2012
I purchase everything online. This is my first tigerdirect purchase. For the laptop I ordered, the site said the product usually ships in 3-5 days (it still says that). As I was completing the order, the site gave me a reasonable estimated delivery date. After completing the order, they wouldn't process it until I answered 3 personal questions to verify my identity for their "security" purposes. I have literally made thousands of online purchases (many much larger than my tigerdirect purchase) and I never once had to provide my last 4 digits of my SSN or answer any personal questions for my order to go through. Then after all of that for them to get your credit card authorized, they update your individual order status online to say the item is on backorder. Really? Your website still doesn't say the item is on backorder. When I put the item in my cart and supplied all my information, I wasn't told the item was on backorder. When I spoke with the customer service and answered their questions so that they could charge my credit card, I wasn't told the item was on backorder. It was only after they got my credit card info and processed my order was I told that it was on backorder. That's just shady. Why don't you update your web site to indicate the item is on back order? Or do you want more people like me to think the item is going to ship in 3-5 days, so you can get their credit card info and hope they won't cancel the order once they find out it is on back order. That's a very bad business practice. And please spare me and the other unhappy customers the canned "We sincerely do apologize for the inconvenience in the matter.." response. It doesn't make it look like you're being responsive to customers. It just makes your company look more shady and insincere with the same response over and over. Why don't your try instead "You're rignt. We received this complaint many times. We should update our website if the item is on backorder, rather than only telling our customers after they make a purchase. We're going to fix it." But you won't do that will you.
This review was modified by
mhe22222 on May 10 2012 09:50:00 PM
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posted Jun-12-2012 
![Share](javascript:share_rating({"review_body":"I was expecting a brand new pair of sandals. It appears I received someone\u0027s returned merchandise. The sandals I received were not in the original box and one of the original tags was missing. I have order several of these sandals from other vendors and I know what should be contained with a brand new pair.","link":"http:\/\/www.resellerratings.com\/store\/Konasports\/review\/1628052#comment1628052","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Konasports.jpg","store_name":"Konasports","username":"mhe22222","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchase everything online. This is my first tigerdirect purchase. For the laptop I ordered, the site said the product usually ships in 3-5 days (it still says that). As I was completing the order, the site gave me a reasonable estimated delivery date. After completing the order, they wouldn\u0027t process it until I answered 3 personal questions to verify my identity for their \u0022security\u0022 purposes. I have literally made thousands of online purchases (many much larger than my tigerdirect purchase) and I never once had to provide my last 4 digits of my SSN or answer any personal questions for my order to go through. Then after all of that for them to get your credit card authorized, they update your individual order status online to say the item is on backorder. Really? Your website still doesn\u0027t say the item is on backorder. When I put the item in my cart and supplied all my information, I wasn\u0027t told the item was on backorder. When I spoke with the customer service and answered their questions so that they could charge my credit card, I wasn\u0027t told the item was on backorder. It was only after they got my credit card info and processed my order was I told that it was on backorder. That\u0027s just shady. Why don\u0027t you update your web site to indicate the item is on back order? Or do you want more people like me to think the item is going to ship in 3-5 days, so you can get their credit card info and hope they won\u0027t cancel the order once they find out it is on back order. That\u0027s a very bad business practice. And please spare me and the other unhappy customers the canned \u0022We sincerely do apologize for the inconvenience in the matter..\u0022 response. It doesn\u0027t make it look like you\u0027re being responsive to customers. It just makes your company look more shady and insincere with the same response over and over. Why don\u0027t your try instead \u0022You\u0027re rignt. We received this complaint many times. We should update our website if the item is on backorder, rather than only telling our customers after they make a purchase. We\u0027re going to fix it.\u0022 But you won\u0027t do that will you.","link":"http:\/\/www.resellerratings.com\/store\/Tiger_Direct\/review\/1530174#comment1530174","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Tiger_Direct.jpg","store_name":"TigerDirect \/ Systemax","username":"mhe22222","rating":"1"}, "single");){kind=link}
“We sincerely do apologize for the inconvenience in the matter, please be advised that the time frame listed on the web page was the time frame that our warehouse was expecting to receive the item from the manufacturer. As the item was currently unavailable within our warehouse at the time of order placement you will receive a back order notice until the unit is received. The item in reference has been received as anticipated and is currently advertised on our web page as in stock at this time. If for any reason you wish to replace your order for the item please feel free to do so online or you can contact our sales staff at 800-800-8300. Once again we do apologize for the inconvenience in the matter and hope this incident will not change your opinion of our company.”